Responsibilities:

Office Administration and Operations Management:

• Manage and coordinate the daily administrative activities of the travel firm to ensure efficient office operations.
• Maintain proper filing systems for company documents, employee records, client records, and operational reports.
• Handle official correspondence, documentation, reports, and administrative communication.
• Coordinate meetings, prepare meeting schedules, record minutes, and follow up on assigned tasks.
• Monitor office supplies, equipment, and general office needs to ensure smooth business operations.
• Ensure that office procedures and administrative policies are properly followed by all staff members.
• Support the development and implementation of HR policies, procedures, and workplace guidelines.
• Maintain accurate and confidential employee records, including employment documents, contracts, attendance records, leave records, and performance reports.
• Assist in recruitment processes, including preparing job descriptions, reviewing applications, scheduling interviews, and supporting staff selection.
• Coordinate employee onboarding processes to ensure new staff members understand company policies, responsibilities, and expectations.
• Monitor staff attendance, punctuality, discipline, and workplace conduct.
• Assist management in conducting employee performance evaluations and recommending areas for improvement.
• Support staff training and development initiatives to improve employee productivity and service delivery.
• Serve as a communication link between management and employees.
• Promote a positive working environment through effective communication and conflict resolution.
• Address employee concerns professionally and escalate major issues to management when necessary.
• Support employee welfare programs and initiatives that improve staff motivation and retention.
• Ensure employees comply with company rules, regulations, and professional standards.

Administrative Support to Management:

• Provide administrative assistance to the managing director and management team.
  
• Prepare reports, summaries, and updates required for management decision-making
  
• Assist in monitoring departmental activities and ensuring tasks are completed within deadlines.
  
• Maintain confidentiality of sensitive company and employee information.
  
• Provide recommendations on improving administrative processes and workplace efficiency.
  

Travel Firm Operational Support:

• Coordinate administrative activities between departments such as travel consultants, marketing, customer service, and visa processing teams.
  
• Ensure proper documentation and records management for travel-related activities.
  
• Support internal communication to improve service delivery and customer satisfaction.
  
• Assist in maintaining a professional corporate image of the travel firm.
  

Compliance and Policy Enforcement:

• Ensure employees understand and comply with company policies and procedures.
  
• Assist management in implementing disciplinary procedures where necessary.
  
• Ensure proper documentation of warnings, appraisals, promotions, transfers, and other employee-related matters.
  
• Stay updated with best practices in administration and human resource management.
  

Requirements:

• A degree or equivalent qualification in human resource management, business administration, management, or a related field.
  
• Proven experience working in an administrative or HR-related role.
  
• Strong knowledge of office administration and human resource practices.
  
• Excellent communication and interpersonal skills.
  
• Ability to manage confidential information responsibly.
  
• Strong organisational and multitasking abilities.
  
• Good knowledge of Microsoft Office applications and administrative tools.
  
• Ability to work independently and support management effectively.
  
• Experience working in a travel agency, hospitality, or service-based organisation will be an added advantage.

Remuneration: NGN 70,000 -100,000 Monthly