Account Manager – Business Development (Malay)

Main Duties and Responsibilities

 • Building, developing, and maintaining strong professional relationships with clients and partners via phone, email, and social networks

 • Converting leads into active trading clients through effective communication and follow-up

 • Supporting clients throughout the onboarding process, including account opening, verification, and platform setup

 • Helping clients understand the Company’s products, services, and ongoing promotions

 • Promoting the Company’s products and services in order to achieve monthly targets and KPIs

 • Maintaining a high level of contact with both new and existing clients to ensure strong engagement and retention

 • Providing assistance with platform navigation, trading-related queries, and general account support

 • Researching, initiating, and developing relationships with Introducing Brokers (IBs), affiliates, and partner networks

 • Providing training and guidance to partners on Company products, trading platforms, and systems

 • Informing clients and partners about new products, promotions, and company updates

 • Providing live support to clients and ensuring timely resolution of queries

 • Liaising with relevant departments to resolve client issues and escalate complaints when necessary

 • Following up consistently on client and partner requests to ensure high service quality

 • Identifying new business development opportunities to support company growth

 • Continuously improving conversion rates, client activity, and overall performance

 • Taking initiative to support improvements within the Sales and Business Development processes

 Key Attributes

 • Fluency in the local language of the target market and a good command of English for internal communication are required

 • Must have experience working with Introducing Brokers (IBs) or affiliates in the CFD industry and an established network of IBs. An existing IB network is a key requirement for this role.

 • Proven experience in converting potential clients to depositors

 • Proven experience of at least one years in the sales industry

 • Self-motivated, willingness to drive client relationships independently

 • Ability to work under pressure

 • Leadership skills and able to perform as a team player

 • Knowledge of KPIs and marketing techniques for event management

 • Creative, innovative, and always thinking outside the box approach

 What we offer

• Fully remote position with the flexibility to work from your country of residence

 • An attractive remuneration package depending on your qualifications and experience

 • 22 days annual leave

 • Opportunities for professional growth

 • A friendly atmosphere and to work with a professional team

 • Full health care after the end of your probationary period

 • Participation in the employee’s provident fund scheme upon completion of your probationary period