Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.
Overview of the role but not limited to:
• Process HR transactions which may include:
o New hires (including background checks, drug tests, direct deposit, and tax transactions)
o Employment data changes
o Terminations/Retirements
o Earnings/deduction transactions
o Pay by exception input
o Leave and attendance transactions
o Over time inputs
• Resolve and handle transactional and administrative issues relating to areas such as leave administration, wage statements, unemployment claims, benefits administration etc. through comprehensive and accurate research within commitment guidelines
• Communicate resolution to callers with clarity via the telephone or e-mail
• Identify trends and high volume inquires that may indicate corporate-wide issues; inform management as appropriate
• Provide balance and mediate differences between customer requests and corporate guidelines
• Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols
• Maintain service level agreements
Requirements:
A bachelor’s degree (BA/BS) or an equivalent qualification in a business or technical field is preferred.
Strong written and verbal communication skills
Fair knowledge of HR policies, procedures and employment laws
Results and deadline driven
Proficient in HR database applications (People Soft, SAP, SF) resolve customer issues
With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends
Teachable behavior and good business etiquette
We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice.
If any of the outlined instances may happen, this is based on internal business decision with certain requirements.
Our office is located at Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines
We value Diversity, Equity, and Belongingness.
Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer.
Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee.
This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law.
This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines

Company in the Philippines.