Job Summary:
We are a growing home services company seeking a reliable, organized, and proactive Admin Assistant & Dispatching VA to keep our daily operations running smoothly.
This is a hybrid administrative and dispatching role — you'll handle customer calls, scheduling, invoicing, and warranty paperwork so our team can stay focused on field work and growth.
The ideal candidate is a strong communicator who thrives on staying organized and juggling multiple moving parts.
Key Responsibilities:
Answer inbound customer calls and deliver excellent, friendly service
Schedule and dispatch service calls, maintenance visits, and installations using dispatch software
Create and send invoices for service work and home warranty jobs
Process and organize home warranty paperwork and forms for multiple providers
Follow up on outstanding payments and handle basic collections
Coordinate with technicians on scheduling, job notes, and status updates
Manage customer communications including confirmations, reschedules, and follow-ups
Maintain organized records and assist with general administrative tasks
Track and update job statuses across internal systems
Mandatory Skills:
Strong English communication skills, both spoken and written
Experience in customer service, dispatching, or administrative work
Comfortable working with scheduling and dispatch software
Organized, detail-oriented, and able to multitask effectively
Basic computer skills including Google Workspace, email, and spreadsheets
Dependable, detail-focused, and able to work independently
Strong communication and follow-through
Preferred Skills:
Experience in home services such as HVAC, plumbing, or similar trades
Familiarity with Dispatch.me or comparable dispatch platforms
Previous experience working with home warranty companies or service contractors
Familiarity with QuickBooks, Jobber, Housecall Pro, or similar tools
Experience creating and sending invoices and following up on payments
Ability to manage multiple tasks and priorities at once
Why Join Us:
This is a long-term opportunity to become a key part of a growing team that values reliable, dependable people.
You'll work with clear processes and full training on our systems, with room to take on more responsibility over time.
If you enjoy keeping things organized and being the backbone of daily operations, you'll thrive here.

Company in the Philippines.