We are looking for a highly motivated and strategic Billing Support Manager who can lead our billing operations, develop and oversee a team of billing coordinators, and drive all billing functions across multiple financial systems.
Key Responsibilities:
Oversee and manage the billing support team, providing coaching, performance feedback, and day-to-day leadership
Manage and escalate complex customer billing queries and disputes through Zendesk, ensuring timely and professional resolution
Handle customer calls to resolve escalated client billing questions or requests
Manage internal ticketing (Zendesk) to ensure timely resolution of customer billing and collections inquiries
Proactively monitor and report on billing support KPIs (e.g., SLA adherence, resolution time, backlog trends), utilizing Zendesk as the central system for performance tracking and continuous process improvement.
Oversee provisioning of software and license keys to new and existing customers across multiple online portals
Partner cross-functionally with the Sales team to resolve billing-related questions and streamline internal processes and workflows
Lead Month End Close activities for the Billing Team, ensuring accuracy, compliance, and on-time delivery
Identify opportunities to improve billing processes, tools, and team efficiency through data-driven recommendations
Handle highly confidential information with discretion
Other duties as needed
Shift Schedule: 11:00 PM - 8:00 AM (Night Shift)
Office Days: Hybrid. Strictly one (1) office day a week in BGC.
Skills and Qualifications:
Bachelor’s degree in Accounting, Finance, or a related field
You have 5+ years proven experience managing and developing a team in a billing, finance, or support environment
Experienced with Zendesk (or similar ticketing platforms)
Experienced with using Salesforce.
Netsuite and Concur experience is preferred.
You are action-oriented and you have excellent communication skills, able to manage up, across, and to direct reports
While this is a Hybrid role, employees must be based in Metro Manila and work from within Metro Manila due to operational requirements.
What we offer:
Competitive Base Pay + Allowances!
Hybrid flexibility — collaborate onsite 1 day a week, work from home 4 days (Must live and work within Metro Manila)
Full HMO coverage after 6 months from PhilCare!
Opportunities for growth and development — be part of a high-performing, collaborative global team where your work makes an impact.
Top-quality equipment provided — we’ll set you up with the best hardware, software, and essential tech accessories to support your work!
Interview Process
Initial Interview with Exypnox
English and Aptitude Tests
Background Check + Client Interviews
About Exypnox and NinjaOne:
Exypnox is the local partner of NinjaOne, a fast-growing SaaS company transforming IT operations.
NinjaOne is a leading unified IT management platform that helps MSPs and IT teams automate, manage, and resolve endpoint tasks from one modern, intuitive system.
This simplifies workflows, boosts technician efficiency, and improves user satisfaction.
Trusted by over 40,000 customers worldwide, NinjaOne is consistently ranked #1 in customer support and has been recognized as the top-rated software in its category on G2 and Gartner Digital Markets for more than three years.

Company in the Philippines.