Looking for a fast-paced remote customer service career in hospitality?
Want to join a rapidly scaling short-term rental startup where your work makes a real, daily impact?
If so, Boulevard Stays could be the perfect fit for you.
Who We Are
At Boulevard Stays, our mission is to offer short-term rentals with the consistency and quality of a hotel—every time, for every guest.
We're on a trajectory to double our units under management and team within the next 12 months, unlocking new management opportunities and rapid career growth for our top performers.
We believe our success is fueled by three core values:
Better Together – We deliver more as a team than any individual could alone.
Never Enough – There's always room for improvement—no matter your role or tenure.
Mean It – Say what you mean and do what you say, with honesty and integrity.
Why This Role Matters
As our Remote Guest Experience Specialist, you'll be the front line of our expanding short-term rental operation.
Your job is to ensure guests feel supported and cared for at every step—whether they're booking a stay, needing help at 3 AM, or asking for local recommendations.
Expect variety, speed, and the occasional tough conversation.
After all, not every guest interaction is glamorous—but your drive to excel will turn challenges into opportunities to shine.
If you thrive under pressure and want a role where your work directly shapes both guest experience and company growth, keep reading.
What You'll Do
Guest Engagement & Issue Resolution
Answer inquiries across multiple channels (phone, SMS, email, chat) with speed and empathy.
Troubleshoot guest concerns—everything from Wi-Fi connectivity to AC malfunctions—leveraging our preferred tools (Guesty, Slack, WhatsApp, DialPad, Asana, Google Sheets) and your own creativity.
Handle escalations for upset guests, de-escalating tense situations with confidence and sincerity.
Manage reservations on various booking platforms, process modifications or relocations, and file insurance claims for damages when necessary.
Cross-Functional Coordination
Collaborate with cleaning services, maintenance contractors, and property managers to keep every stay running smoothly.
Communicate effectively with your internal team on Slack to solve guest issues that need a joint effort.
Take on additional administrative or data-entry tasks as they arise—our startup environment means you'll wear multiple hats.
Process & Quality Control
Document all guest interactions and resolutions meticulously in our task management software (Asana) to ensure clear handoffs.
Identify recurring guest issues and propose improvements to enhance the overall stay experience.
Maintain thorough knowledge of each property so you can proactively tackle issues and confidently advise guests.
Expected Results (What Winning Looks Like)
Delighted Guests
Customer Satisfaction Score of 90% or Higher – You consistently receive top ratings and reviews.
<0% Missed Calls – Guests can count on you to pick up, every time.
Lightning-Fast Response
Median Response Time of 5 Minutes (SMS, Email, Chat, Platform Chat) – You don't keep people waiting.
Contributing to Growth
You propose ideas that streamline operations and improve guest experiences, directly impacting Boulevard Stays' rapid expansion.
Requirements
Experience
2+ years in a customer-facing role; hospitality or hotel experience strongly preferred.
Ability to navigate multiple apps and software (Guesty, Slack, WhatsApp, DialPad, Asana, Google Sheets).
Comprehensive training will be provided on all specified software tools to ensure proficiency.
Proven track record of handling difficult situations with composure and empathy.
Skills & Traits
Hall-of-Fame Communicator: Clear, friendly, and efficient—both verbally and in writing.
Tech-Savvy: Comfortable switching between apps to support guests and manage tasks.
Multi-Tasking Pro: Can juggle multiple guest conversations and tasks without breaking a sweat.
Grit & Resilience: Able to handle graveyard shift challenges, rotating schedules, and the occasional tough guest with grace.
Team-Oriented: Ready to collaborate and "tap in" colleagues when issues need collective brainpower.
Logistical Must-Haves
Reliable 15Mbps+ internet, a quiet private workspace (no background noise from animals, TV, or loud neighbors).
Fluent in English (spoken and written) to converse effectively with U.S.-based guests.
Willingness to work a graveyard shift (Philippines-based), with shift selections rotating quarterly.
Compensation & Growth
Monthly Salary Range: PHP 42,000 – 48,000 (Depending on experience)
Benefits:
Fully remote position, no commute necessary
Paid time off and leaves
Ongoing training program and peer mentorship
A front-row seat to a rapidly scaling startup—we expect to double our team in 12 months, opening up management and leadership opportunities for top performers
Ready to Shape the Future of Hospitality?
Join Boulevard Stays and be part of a high-growth environment where you'll help redefine the short-term rental industry.
If you're ready to roll up your sleeves, learn from challenges, and carve out a rewarding career path, we want to hear from you.
Apply now and let's create exceptional guest experiences together!

Company in the Philippines.