The Best Leaders Don't Just Build Teams. They Build the Standard Others Follow.
Behind every high-performing organization is an operation that keeps everything moving with precision, consistency, and purpose.
This is your opportunity to become part of the Top 1% talent leading Business Support for one of Australia's most respected professional services organizations.
As Business Support Centre Lead, you'll help shape the systems, service standards, and operational excellence that empower executives, strengthen teams, and enable the business to perform at its highest level.
Because leadership isn't measured by how much you manage-it's measured by the impact your leadership creates long after the work is done.
A Company Worthy of Everything You've Built.
Our client is a distinguished Australian professional services organisation trusted by businesses across diverse industries through periods of growth, change, and opportunity.
A dedicated support capability in the Philippines connects accomplished professionals with senior executives and decision-makers, strengthening the quality, responsiveness, and consistency of business, administrative, and executive support.
Guided by its purpose to shape better futures, the organization operates with a strong foundation of collaboration, authenticity, responsibility, and excellence.
Its leadership model emphasizes long-term thinking, transparent governance, and high standards of accountability, enabling its people and clients to pursue remarkable outcomes with care, capability, and confidence.
Job Overview
Employment Type: Full-time Industry: Accounting & Finance Work Setup: Onsite - Makati for the first 6 months to establish strong executive partnerships, then transition to a Hybrid work arrangement Salary: PHP 150,000 to PHP 200,000 + 1-month salary sign-on bonus Shift: Day Shift | Weekends Off
Exciting Perks Await!
Be recognized for the leader you've become behind the scenes Day 1 HMO coverage with one free dependent Competitive salary package plus Sign-On Bonus Opportunity to transition to a hybrid work setup Prime office location in Makati with easy access to MRT stations, restaurants, and banks Day shift schedule Fixed weekends off Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment.
Available to account holders with a minimum of six months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
Free 24/7 access to our office gyms in Ortigas and Makati with complimentary fitness coaching Exclusive Emapta Lifestyle perks including hotel and restaurant discounts Unlimited employee referral incentives Standard government and Emapta benefits 20 annual leave credits, including 5 convertible to cash Fun employee engagement activities Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment
The Qualifications We Seek
At least 10 years of experience in the field, demonstrating strong expertise, leadership capabilities, and the ability to effectively manage responsibilities and support team objectives.
Proven experience leading high-performing business support, shared services, or operational support teams in environments where service excellence, stakeholder partnership, and operational efficiency are critical to business success.
Demonstrated proficiency across the Microsoft 365 suite is essential, including Outlook, Teams, Word, Excel, and SharePoint Advanced Microsoft PowerPoint capability, including the preparation and governance of sophisticated executive presentations, operational reports, and senior stakeholder materials Working familiarity with Power BI reporting, dashboards, data visualisation, or performance analysis is advantageous Working familiarity with Microsoft Copilot or similar AI-enabled productivity tools is advantageous
Your Daily Tasks
Business Support Centre Leadership
Provide functional leadership and oversight of Business Support Centre activities to ensure consistent, high-quality delivery.
Set and maintain clear standards, processes, service expectations, and prioritisation frameworks to support fast and accurate delivery.
Manage capacity, demand, and workload flow across Business Support roles to maintain pace, accuracy, and service reliability.
Operational Excellence
Work closely with Senior Business Support Specialists to embed consistent ways of working and effectively manage complex or high-volume activities.
Partner with Executive Support Services to streamline workflows, eliminate duplication, enhance efficiencies, and support the continued maturity of the operating model.
Monitor service performance, operational risks, and issues while implementing practical improvements that strengthen service delivery.
People Leadership
Support capability uplift across the Business Support Centre team through role clarity, coaching, guidance, and continuous improvement.
Champion the adoption of the new operating model by role-modelling expected behaviours and reinforcing accountability.
Foster strong alignment across Office Support, Executive Support, and Business Support teams to improve end-to-end service outcomes.
Role Competencies
Business Support Operations Leadership - Set the standard for ticket triage, SLA management, and front-door service across activity-based workflows.
Workflow & Capacity Oversight - Orchestrate activity queues, balance team capacity, and route work to ensure SLAs and milestones are consistently achieved.
Service Quality & Governance - Drive consistency, accuracy, and timeliness while embedding governance standards, controls, and AI-enabled practices.
Strategic Partnership & Stakeholder Leadership - Partner with Executive Support, Office Support, and service lines while leading escalations and ensuring alignment across functions.
Performance & Dashboard Oversight - Monitor SLAs, service volumes, and quality metrics while leveraging data and AI to improve productivity and service outcomes.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact.
Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive.
Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!

Company in the Philippines.