Guest Service

• Welcome guests warmly and professionally, creating a memorable first impression.
• Present menus and provide detailed knowledge of food, beverages, wines, cocktails, coffees, teas, and daily specials.
• Take guest orders accurately and communicate them promptly to the kitchen and bar.
• Serve food and beverages according to established luxury service standards.
• Anticipate guest needs and provide discreet, attentive, and personalized service throughout the dining experience.
• Handle guest requests, complaints, and special dietary requirements courteously and efficiently, escalating where necessary.
• Ensure guest satisfaction before, during, and after meals.

Barista Duties

• Prepare and serve premium coffee beverages including espresso, cappuccino, latte, flat white, macchiato, mocha, and iced coffees.
• Prepare specialty teas, hot chocolate, fresh juices, smoothies, and other non-alcoholic beverages.
• Maintain consistency in beverage preparation and presentation.
• Operate and maintain coffee machines, grinders, and related equipment.
• Monitor coffee bean quality, milk, syrups, and beverage supplies.

Restaurant and Villa Service

• Set up restaurant tables, private dining areas, and villa dining according to luxury hospitality standards.
• Provide breakfast, lunch, dinner, afternoon tea, and room service where required.
• Deliver private villa dining experiences while ensuring guest privacy and confidentiality.
• Prepare and clear tables efficiently without disrupting guests.
• Ensure proper table settings, linen, cutlery, crockery, and glassware are maintained.
• Assist with beach dining, romantic dinners, special events, and private functions.

Beverage Service

• Serve alcoholic and non-alcoholic beverages responsibly.
• Recommend wines and beverages to complement menu selections.
• Ensure beverages are served at the correct temperature and presentation.

Hygiene and Food Safety

• Maintain high standards of personal hygiene and grooming.
• Comply with food safety, HACCP, and hygiene procedures.
• Ensure workstations, coffee equipment, dining areas, and service stations remain clean and organized.
• Report any food safety or equipment concerns immediately.

Billing

• Prepare guest bills accurately.
• Process cash, card, and electronic payments.
• Balance bills and receipts in accordance with Company procedures.

Inventory and Stock Control

• Assist in stock-taking of beverages, coffee supplies, crockery, cutlery, and service equipment.
• Report shortages, breakages, or damaged items promptly.
• Minimize wastage and handle Company property responsibly.

Teamwork

• Work closely with the kitchen, housekeeping, front office, and other departments to ensure seamless guest experiences.
• Support colleagues during busy service periods.
• Participate in daily briefings and departmental training.

Health, Safety and Security

• Follow Company health and safety policies.
• Report accidents, hazards, or unsafe practices immediately.
• Maintain confidentiality regarding guests and Company operations.