• Greet customers warmly and professionally, offering guidance and recommendations from the menu.
• Understand and effectively communicate the unique selling points of our menu (e.g., pepper soup, amala, puff puff, etc.).
• Upsell menu items where appropriate to increase customer satisfaction and revenue.
• Handle customer inquiries in person, via phone, and online with efficiency and courtesy.
• Support social media promotions and engage with potential customers online as needed.
• Collaborate with kitchen and service teams to ensure smooth order flow and customer service.
• Keep records of customer feedback and sales performance for continuous improvement.
• Maintain a tidy and inviting sales/front-of-house area.

• Minimum of High school diploma or equivalent.
• Excellent verbal communication and interpersonal skills.
• A naturally polite and customer-focused attitude.
• Ability to work in a fast-paced environment with professionalism and calm.
• Prior sales, customer service, or hospitality experience is an asset.
• Knowledge of Nigerian cuisine or a willingness to learn quickly.
• Basic computer or POS system knowledge is preferred.

Preferred Attributes:

• Friendly, confident, and self-motivated.
• Flexible availability, including weekends and holidays.
• A team player who enjoys engaging with people from diverse backgrounds.