• Jobs search
• Sales Development Representative (SDR) / Appointment Setter
• Lead Pulse Network
• Full-time
• Lusaka, Zambia
• ZMW 7k - ZMW 10k / month
• 1w ago
• We're Hiring
• Outbound Telephone Agent — UK Client Campaign
• Job Title
• Outbound Telephone Agent — UK Client Campaign
• Location
• Zambia (remote or office-based, per Lead Pulse Network arrangement)
• Hours
• Monday to Friday, UK business hours
• Compensation
• Basic wage + commission (per successful hotkey/transfer and per converted case)
• Contract Type
• Full-time, trial position (with view to permanent based on performance)
• Start Date
• As soon as suitable candidate is recruited and onboarded
• About the Role

Lead Pulse Network (LPN) is recruiting an experienced, professional telephone agent to join our team supporting a UK-based insolvency and liquidation firm. You will be re-engaging warm business leads and calling new enquiry data on behalf of our client, with the goal of getting company directors on the phone for a live handover or a scheduled callback. This is a client-facing role that requires confidence, professionalism, and excellent spoken English, as you will be speaking directly with business owners and directors in the UK.

• Key Responsibilities
• ●

Make outbound calls to warm and new business leads on behalf of our UK client.

• ●

Re-engage contacts professionally and build enough rapport and trust to keep them on the line.

• ●

Qualify interest and either hotkey the call live through to the client, or arrange a suitable callback time — every call should end in one of these two outcomes.

• ●

Follow and help refine call scripts over time, incorporating feedback from call recordings and results.

• ●

Maintain accurate records of calls made, outcomes, and callback times.

• ●

Represent both LPN and our client to a high standard of professionalism at all times.

• Requirements
• ●
• Excellent, clear spoken English

— this is essential, as all calls are with UK-based clients and business decision-makers.

• ●
• A professional, confident telephone manner

suited to speaking with company directors and business owners on sensitive financial matters.

• ●
• Previous telephone/call centre experience is recommended but not essential

— the right attitude and communication skills matter more than a specific background.

• ●
• Reliable and punctual

, able to commit to Monday–Friday shifts aligned with UK working hours.

• ●

Comfortable using basic call/CRM software and following a structured script.

• ●
• Resilient and self-motivated

— able to handle a high volume of calls daily, including voicemails and rejections, while staying positive.

• ●

Good listening skills and the ability to think on your feet when a lead has questions or objections.

• ●

A quiet, professional working environment with a stable internet connection (if working remotely).

• What We Offer
• ●
• A basic wage plus commission

— earn extra for every successful hotkey/transfer and every converted case, on top of your base pay.

• ●

Stable, consistent Monday–Friday hours aligned with UK business hours (no weekend or late-night shifts).

• ●

Ongoing coaching and script refinement based on real call feedback, so you're supported to improve and earn more over time.

• ●

The opportunity to grow with a business that is expanding its UK client base.

• ●
• Regular incentives and rewards

for top performers, on top of your basic wage and commission.

• ●
• A vibrant, supportive working environment

where you'll be part of a motivated, close-knit team.

• How to