The role is responsible for sustaining existing accounts, developing new business, negotiating contracts and maintaining good relations with clients in order to meet and exceed the set targets.

• Achieve monthly budget goals and new business targets
• Set up and maintain good working relationship with all other areas of the hotel’s operations, such as Front Office, Food and Beverage, Accounting, etc.
• Prospect by telephone cold-calling to establish territories
• Establish and maintain accounts with clients.
• Follow-up with clients before, during and after the function/event/stay to ensure repeat business.
• Make reservations on behalf of clients.
• Follow-up clients who utilize property.
• Handle complaints and pass to Sales & Marketing Manager.
• Follow-up leads provided by Sales & Marketing Manager
• Research and present lost business reports at the Monthly Sales Meetings.
• Provide Sales & Marketing Manager with weekly sales report.
• Maintain familiarity with analyzed competition from other hotels which will be designated.
• Contribute to overall market plan
• React promptly to requests by the Sales & Marketing Manager for reports and other assignments.
• Negotiates new contracts and renewals in order to meet sales targets.
• Coordinates with Front Office and Food & Beverage Department for all specific guest requirements.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Ensure that all potential and real hazards are reported and rectified immediately.

· Performs any other duties as assigned to him/her by management.

KEY PERFORMANCE INDICATORS

• Sales Revenue
• Customer retention
• New business
• Compliance to reporting

COMPETENCY REQUIREMENTS

(i) Academic:

· A. degree in Marketing or any related field.

(ii) Technical:

· Proficiency in English language

· Excellent analytical and organizational skills

· Extremely high level of accuracy and attention to detail

· Strong interpersonal skills such as leadership, communication, persuasion, motivation, loyalty and openness

· Advanced presentation and reporting

· Strong negotiation skills

· Ability to attain Targets

· Possess the ability to easy network

· Ability to get things done

(iii) Personality:

• Able to work under pressure and complete as per a deadline
• Able to work as a team and independence
• Honest and devoted

(iv) Work experience:

Minimum of 3 years’ experience in the hospitality industry.

Only qualified candidates will be shortlisted.

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