Reports To: Sales Manager / Operations Manager
Department: Sales
Job Summary
The Sales Administrator is responsible for providing administrative and operational support to the sales function while ensuring exceptional customer service. The role involves managing customer enquiries, maintaining accurate sales and inventory records, coordinating sales documentation, and supporting the sales team to achieve business objectives. The ideal candidate is highly organised, customer-focused, and able to manage multiple priorities in a fast-paced environment.
Key Responsibilities
● Provide exceptional customer service to clients and members via phone, email, and in person.
● Respond to customer enquiries and resolve issues promptly, professionally, and efficiently.
● Maintain accurate and up-to-date records of customer interactions, transactions, and account information.
● Provide information on the organization's products and services and guide customers accordingly.
● Assist customers with account maintenance, updates, and other administrative requests.
● Ensure high customer service standards are consistently met and exceeded.
● Maintain and regularly update inventory schedules and stock records.
● Prepare sales reports, customer records, and other administrative documentation as required.
● Support the sales team with administrative tasks to ensure smooth day-to-day operations.
● Perform any other duties assigned by the supervisor.
Qualifications and Requirements
● Diploma or higher qualification in Sales, Business Administration, Marketing, or a related field.
● At least 2 years' experience in a sales administration, customer service, or administrative role.
● Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with CRM or ERP systems is an added advantage.
● Excellent communication and interpersonal skills.
● Strong organisational skills with keen attention to detail.
● Ability to multitask, prioritise work, and meet deadlines.
● High level of integrity, professionalism, and customer service orientation.