Job Description
WE ARE HIRING!
Recoveries Officers
Location: Harare x1, Bulawayo x1
Contract Type: Fixed-Term
Duration: 6 months
Zimnat Microfinance is part of the Zimnat Group, a diversified financial services provider offering integrated solutions across Life Assurance, General Insurance, Asset Management and Microfinance.
We are committed to empowering individuals and SMEs through responsible lending, strong portfolio management and customer-focused financial solutions. Zimnat Microfinance is seeking suitably qualified and results-oriented Recoveries Officers. The role is responsible for managing delinquent loan accounts and contributing to the maintenance of a healthy and sustainable loan portfolio in line with the organisation’s credit and risk management frameworks.
Duties and Responsibilities
The Job
* Follow up on delinquent accounts through calls, SMS, field visits and formal notices.
* Negotiate repayment plans and ensure customers adhere to agreed terms.
* Conduct field investigations on overdue clients where necessary.
* Prepare daily and weekly arrears reports for management.
* Support litigation processes, including preparation of documentation for Small Claims Court and liaison with legal practitioners.
* Assist in maintaining, reconciling and analysing written-off and non-performing loan portfolios.
* Maintain updated records of client interactions and payment arrangements.
* Recommend appropriate recovery strategies for difficult accounts.
* Work closely with branch teams to maintain healthy loan portfolios.
Qualifications and Experience
The Person
* Degree or Diploma in Banking, Finance, Business Management or a related field.
* At least 2 years’ experience in debt collection or recoveries within a financial institution.
* Valid driver’s licence is an added advantage.
* Conversant with court processes, including Small Claims Court and litigation of bad debts.
* High ethical standards given the nature of the role.
* Strong negotiation and communication skills.
* High levels of professionalism, integrity and persistence.
* Strong attention to detail and organizational skills.
* Ability to handle difficult conversations professionally.
* Good analytical and problem-solving skills.