Internship - I.T Technician

📍 Nairobi, Kenya 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Engineering

Work mode: On-site · Location: Nairobi, Kenya · Schedule: Full Time.

Minimum Experience

1 year

Application Deadline

📅 31 Dec 2026

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Job Description

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track product system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Maintain cordial relationships with clients

📍 Approximate location

TOUCHDOWN TECH LTD publishes its vacancies in Kenya through Saplic. Profile created automatically.