ROLE PURPOSE The Interior Designer – Retail Plaza provides professional interior design consultation to help customers confidently select, combine and visualize MICASSO products within their spaces. The role transforms customer ideas, plans and lifestyle requirements into practical and inspiring design recommendations, helping customers move from: “I don't know what to choose” → “I can see exactly how my space will look.” The Interior Designer will support homeowners, architects, designers, developers and project customers with product selection, tile combinations, colour coordination, space planning, mood boards and visualization. The role should ultimately create additional reasons for customers to visit MICASSO Tile Plaza and increase customer confidence, product selection and sales conversion. SIMPLE OWNERSHIP UNDERSTAND → DESIGN → VISUALIZE → RECOMMEND → SUPPORT SELECTION → CONVERT KEY RESPONSIBILITIES CUSTOMER DESIGN CONSULTATION Conduct one-on-one design consultations with showroom customers. Understand the customer's space, lifestyle, taste, project requirements and budget. Guide customers who are unsure about colours, finishes, tile combinations or overall design direction. Translate customer ideas into clear and practical interior concepts. Provide professional recommendations while respecting the customer's individual style. Support both walk-in and scheduled design consultations. TILE & PRODUCT SELECTION Recommend appropriate MICASSO tiles according to the customer's space and intended application. Advise customers on: Colours Finishes Sizes Textures Patterns Tile layouts Applications Explain how different products affect the appearance and feeling of a space. Help customers confidently narrow multiple options into a coordinated final selection. Recommend products based on both design suitability and practical application . PRODUCT PAIRING & COMPLETE SOLUTIONS Create coordinated combinations using different MICASSO products. Recommend suitable: Floor and wall combinations Feature-wall products Bathroom combinations Kitchen combinations Living-area combinations Indoor/outdoor transitions Sanitaryware and complementary finishes where applicable Encourage customers to consider the complete space rather than selecting individual tiles in isolation. Identify opportunities for cross-selling and complementary product recommendations. The objective is to move from: ONE PRODUCT → COORDINATED PRODUCTS → COMPLETE MICASSO SPACE SOLUTION SPACE PLANNING Review customer floor plans, measurements, photographs and reference images. Understand room proportions, circulation, lighting and intended use. Recommend suitable tile sizes, layouts and material combinations. Advise customers on how different design choices may visually affect room size, proportion and atmosphere. Assist customers in developing practical design solutions for residential and commercial spaces. MOOD BOARDS & DESIGN CONCEPTS Prepare customer mood boards and design concepts. Develop: Colour palettes Material combinations Tile pairings Style directions Product selections Translate technical design thinking into visuals customers can easily understand. Maintain reusable inspiration concepts for common customer needs and spaces. DESIGN VISUALIZATION Help customers visualize MICASSO products within their actual spaces. Prepare sketches, digital concepts, mood boards and basic 3D visualizations where appropriate. Use customer floor plans, photographs and measurements to demonstrate possible finished outcomes. Develop before/after or concept visuals for selected projects. Ensure visualizations are practical and based on available MICASSO products. LIFESTYLE-LED DESIGN Understand how the customer intends to use the space before recommending products. Consider requirements such as: Family living Entertaining Relaxation Hospitality Rental properties Luxury residential spaces Commercial spaces High-traffic environments Children's spaces Indoor/outdoor living Recommendations should combine aesthetics + functionality + lifestyle. SALES SUPPORT & COMMERCIAL CONTRIBUTION Work closely with Sales Consultants during customer selection. Join consultations where customers require deeper design guidance. Help Sales Consultants resolve customer uncertainty around product selection. Recommend commercially appropriate solutions based on: Customer budget Available products Project requirements Design suitability Potential order value Support customers toward a clear final product selection. Identify opportunities to increase the customer's basket through relevant complementary products. The Interior Designer is not expected to become a salesperson, but their expertise should make it easier for the customer to confidently make a purchasing decision. DESIGN CONSULTATION PROGRAMME Support the development of MICASSO Tile Plaza's professional Design Consultation Service . Conduct scheduled design-consultation sessions. Prepare before each consultation by reviewing customer information, plans and requirements. Maintain appointment schedules and consultation records. Document recommendations made to each customer. Provide recommendations to Sales Consultants for follow-up. Support special consultation days, customer workshops and design events. CUSTOMER FOLLOW-UP Maintain accurate records of customer consultations. Record products and concepts recommended during consultations. Share recommendations with Sales Consultants for quotation and follow-up. Where necessary, support follow-up consultations when customers require further design clarification. Track selected projects through to final product selection where possible. Document successful customer projects for portfolio development. SHOWROOM INSPIRATION & EXPERIENCE Continuously identify ways to make MICASSO Tile Plaza more inspirational. Recommend: Room-set concepts Tile combinations Lifestyle installations Product pairings Display stories Colour stories Seasonal design concepts Work with Marketing and Plaza teams to improve product presentation. Help ensure displays demonstrate how customers can actually use MICASSO products, rather than simply displaying individual tiles. MICASSO PRODUCT EXPERTISE Develop excellent knowledge of the MICASSO portfolio including: Product ranges Sizes Finishes Textures Technologies Design inspirations Applications Available complementary products Understand the differences between product technologies and confidently recommend appropriate products according to customer requirements. Stay informed on newly launched MICASSO products and incorporate them into customer recommendations. TREND & DESIGN INTELLIGENCE Keep up to date with interior design and architectural trends. Monitor developments in: Colours Materials Textures Wood-look surfaces Stone and marble looks Large-format surfaces Bathroom design Kitchen design Residential lifestyle trends Translate relevant trends into practical MICASSO product recommendations. Share useful design insights with Marketing and Sales teams. CONTENT & MARKETING SUPPORT Provide professional design expertise to support MICASSO marketing content. Contribute ideas for: Design tips Product pairing content Room inspiration Educational videos New product demonstrations Trend content Customer design guides Social media content Showroom events and workshops Support Marketing in ensuring design-related communication is professionally credible and relevant to customers. PROJECT PORTFOLIO Maintain a portfolio of completed customer concepts and projects. Document: Before/after concepts Mood boards Customer spaces Product combinations Visualizations Completed installations where available Identify strong projects that can potentially become MICASSO customer case studies or marketing content, subject to appropriate customer approval. QUALIFICATIONS & EXPERIENCE Education Bachelor's Degree or Diploma in Interior Design, Interior Architecture, Spatial Design or related discipline. Formal training in architectural/interior visualization is an advantage. Experience 3–5 years of practical interior design experience, preferably in a customer-facing environment. Experience in residential interior design is strongly preferred. Experience working with tiles, surfaces, kitchens, bathrooms, furniture, sanitaryware, finishes or building materials is an advantage. Experience conducting direct customer design consultations. Demonstrable experience creating mood boards, product/material combinations and space concepts. Experience supporting retail or showroom customers is highly desirable. Technical Skills The candidate should be comfortable using relevant design tools such as: AutoCAD SketchUp Adobe Photoshop / Illustrator Canva or equivalent presentation tools Basic 3D visualization/rendering software Microsoft PowerPoint