Key Responsibilities
Client Service Delivery & Operational Support
Support Account Managers in the execution and delivery of HR consulting services to clients.
Provide technical HR guidance and operational support to Account Managers on client assignments.
Assist in resolving client queries and escalations in collaboration with Account Managers and the Lead Consultant.
Monitor client service delivery processes to ensure consistency, quality, and compliance with company standards.
Support the implementation of HR solutions, policies, and initiatives for client organizations.
Ensure timely completion of client deliverables and follow-up actions.
Prepare client reports, documentation, and presentations as required.
SOP Compliance & Quality Assurance
Ensure all client engagements are executed in accordance with established Standard Operating Procedures (SOPs).
Monitor compliance with internal service delivery standards and recommend corrective actions where necessary.
Conduct periodic reviews of processes and documentation to ensure quality and consistency.
Support the continuous improvement of internal systems, processes, templates, and service delivery frameworks.
Promote best practices and operational excellence across all client-facing activities.
Training & Capacity Building
Support the Lead Consultant in conducting training needs assessments for clients.
Assist in the design, development, and delivery of training programs, workshops, and capacity-building initiatives.
Prepare training materials, presentations, participant guides, and evaluation tools.
Coordinate training logistics and participant engagement activities.
Support post-training evaluations and prepare reports on training outcomes and recommendations.
Business Development Support
Support business development initiatives aimed at growing the consulting portfolio.
Participate in lead generation, networking, and client engagement activities.
Assist in preparing proposals, presentations, concept notes, and client pitches.
Conduct market research to identify potential clients and business opportunities.
Support relationship management activities with existing and prospective clients.
Contribute ideas for new consulting, training, and HR service offerings.
Internal Coordination & Team Support
Work closely with Account Managers to ensure smooth coordination of client activities.
Support resource planning and project coordination across multiple client engagements.
Maintain accurate project records, client documentation, and activity reports.
Facilitate communication between the Lead Consultant, Account Managers, and other internal stakeholders.
Participate in internal planning meetings and continuous improvement initiatives.
Qualifications & Experience
Education
Bachelor's Degree in Human Resource Management, Business Administration, or a related field
Professional HR qualification such as CHRP-(K), IHRM Membership, or equivalent is an added advantage.
Experience
Minimum of 4–5 years of progressive experience in HR Operations
Experience working with SMEs
Experience within a consulting, advisory, or professional services environment is highly preferred.
Demonstrated experience supporting training and organizational development initiatives.
Exposure to business development, proposal writing, or client relationship management will be an advantage
Experience developing, implementing, or monitoring SOPs and operational processes.
Confident before a camera and willing to participate in webinars and panel discussions
Key Competencies
Excellent understanding of HR operations and HR best practices.
Knowledge of SME business environments and operational challenges.
Passionate about facilitation and training delivery capabilities.
Ability to create training content
Business development and client engagement skills.
Strong attention to detail and commitment to quality standards.
Ability to manage multiple priorities and deadlines.
Excellent communication and stakeholder management skills.
Good writing skills
Problem-solving and analytical thinking abilities.
High level of professionalism, integrity, and accountability.