Location - Machakos
Job Summary: Responsible for supervising and managing housekeeping staff to ensure cleanliness, maintenance, and high service standards across guest rooms, conference facilities and public areas.
Key Responsibilities: • Staff Management: Supervise, schedule, and assign tasks to housekeeping team members (room attendants, public area attendants, laundry staff). • Performance & Training: Conduct performance evaluations, provide feedback, and train staff on cleaning procedures, safety protocols, and company standards. • Coordination: Work closely with front desk, maintenance, and other departments to ensure smooth daily operations and meet guest needs. • Cleaning & Maintenance: o Conduct regular inspections of rooms, conference halls and public areas. o Oversee deep cleaning and special projects. o Manage inventory of cleaning supplies and equipment. o Report and follow up on maintenance issues. • Guest Service: Handle guest complaints and requests related to housekeeping. Ensure hygiene and cleanliness standards are consistently met.
• Other Duties: o Assist in budget management and cost control. o Ensure compliance with health, safety, and chemical handling regulations. o Support ongoing training and development for housekeeping staff.
Experience and Qualifications: • Minimum 5 years’ housekeeping supervisory experience in a 4-star hotel. • Diploma in Hotel Management or a related field (Essential). • Well conversant with Materials Control (MC),OPERA software. • Proven experience in housekeeping, with supervisory experience preferred.
Personal Attributes: • Entrepreneurial mindset with a proven track record of achieving exceptional results. • Strategic thinker with strong market analysis and forecasting skills. • Hands-on leadership style that motivates and inspires teams. • Flexible and adaptable to diverse operational demands. • Detail- oriented ensuring consistent delivery of outstanding guest experience. • Strong leadership, communication, and organizational skills. • Knowledge of cleaning practices, hygiene standards, and safety protocols. • Ability to lead a team and work collaboratively with other departments.
Male candidates are encouraged to apply.
Salary Kshs. 45k-48k depending on the experience and qualifications.

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