This Role Is Not About Uploading Products.
Read This Carefully.
At Fusion Cosmetics, e-commerce isn’t just another sales channel.
It’s one of the biggest drivers of our growth.
From our early days in a 750 sq ft warehouse with just 4 people, we’ve grown into one of Asia’s leading distributors for global beauty brands like Mustela, Embryolisse, Phyto, Dear Klairs, I'm From, Wellage, Fation and Celimax.
And today, thousands of customers discover and purchase our products every day through Shopee, Lazada, and TikTok Shop.
To keep that engine running smoothly, we’re looking for a detail-driven, highly organised E-Commerce Executive to join our team.
Not someone who just updates listings.
Not someone who waits for instructions.
Not someone who panics when campaign season gets busy.
We’re looking for someone who understands that great e-commerce operations power great sales.
Because when the backend works perfectly, everything else grows faster.
🎯 Your Mission
Make sure our e-commerce operations run smoothly, efficiently, and reliably every single day.
You’ll support the growth of Fusion Cosmetics’ official stores across Shopee, Lazada, and TikTok Shop, ensuring orders, inventory, logistics, and platform performance are handled with precision.
Your work will help ensure:
Orders are processed quickly and accurately
Platform metrics stay healthy and compliant
Customers receive fast responses and great service
Campaigns and promotions run smoothly
Our e-commerce stores continue to scale
📦 What You’ll Be Responsible For
🛒 E-Commerce Operations
Support the daily operations of our Shopee, Lazada, and TikTok Shop official stores
Process and monitor orders to ensure accurate and timely fulfilment
Coordinate logistics, deliveries, and inventory replenishment
Ensure platforms meet required performance metrics such as:
-Chat response rate
-Fast handover rate
-Order fulfilment timelines
📊 Platform Management
Work within Shopee, Lazada, and TikTok Seller Centres
Monitor listings, pricing, campaigns, and stock availability
Maintain accurate records using Google Sheets and internal tracking
💬 Customer Support
Handle customer enquiries across e-commerce platforms
Provide solutions to issues such as delivery delays, product questions, and order concerns
Ensure customers receive a smooth and positive buying experience
🤝 Campaign & Team Support
Work closely with the e-commerce manager, marketing team, and design team
Support platform campaigns, promotions, and other sales initiatives
Assist with campaign preparation during all sale days especially during peak periods
⭐ What You Need To Be Great At
Strong attention to detail and organisational skills
Ability to manage multiple tasks and priorities simultaneously
Comfortable working in a fast-paced e-commerce environment
Familiar with Shopee, Lazada, or TikTok Shop Seller Centres
Good communication skills in English and Bahasa Malaysia
Proficient with Google Sheets or Microsoft Excel