Student Experience & Operations Intern
Location: Damansara Perdana, Petaling Jaya, Selangor
Internship Details
- Employment Type: Full-time Internship
- Internship Duration: 3–12 months (depending on your university requirements and availability)
- Working Days: Wednesday – Sunday
- Working Hours: 8:00am – 4:30pm
- Allowance: RM900 – RM1,800 per month (depending on internship duration, commitment and scope of responsibilities)
About FITM
FITM (Fitness Innovations Malaysia) is one of Malaysia's leading fitness education and training providers. We conduct professional certification courses and workshops for personal trainers, gym instructors, physiotherapists and healthcare professionals.
As a Student Experience & Operations Intern, you'll gain hands-on experience in customer service, front desk operations, event coordination and business operations while supporting professional training courses and workshops.
This internship is ideal for students who enjoy interacting with people, staying organised, solving problems and learning how a training centre operates behind the scenes.
What You'll Be Doing
Student Experience & Front Desk- Welcome students and visitors with a friendly and professional attitude.
- Assist students with registration, check-in and general enquiries.
- Answer phone calls, WhatsApp messages and walk-in enquiries.
- Process course registrations and payments.
- Help create a positive and welcoming learning experience for every student.
- Prepare classrooms before courses and workshops.
- Set up learning materials and refreshments when required.
- Take attendance and assist with student registration.
- Support educators during training sessions.
- Help ensure courses and events run smoothly.
- Follow up with students regarding upcoming courses and important reminders.
- Update student records and attendance.
- Assist with documentation and general administrative tasks.
- Support the daily operations of the training centre.
Depending on your interests and performance, you'll also have opportunities to:
- Assist with event coordination and logistics.
- Take photos and videos during courses.
- Support social media and marketing activities.
- Help improve SOPs and operational workflows.
- Learn to use AI productivity tools (e.g. ChatGPT) to improve efficiency.
- Assist with special projects across different departments.