JOB DETAILS Position: Debt Collection Officer Location: Nairobi & Kisumu Employment Type: Full time Minimum Qualification: Certificate/Diploma

JOB DESCRIPTION Duties • Advise customers on debt repayment strategies, highlighting the importance of settling debts and potential consequences of default. • Engage with customers via telephone, email or in-person to discuss overdue payments and review credit terms for easier repayment. • Organize, implement and manage the most suitable debt recovery method and techniques. • Perform various duties on assigned accounts such as recording, verification and validation of customer’s details received from Clients. • Provide customers with accurate account details e.g. balances, account numbers etc. • Update system reports with relevant information to support the collection process. • Ensure data integrity and confidentiality of customer details. • Attend to customers during scheduled/unscheduled meetings. • Respond promptly to customer communications via email, phone, or postal mail. • Initiate clearance for settled debts upon receiving proof of payment. • Mediate disputes between customers and clients. • Monitor and control portfolio performance. • Preparation required reports.
QUALIFICATIONS Must Have • Possession of at least a Certificate from a recognized Institution. • Solid communication and interpersonal skills. • Computer literate and English proficiency. • Minimum one year experience in a renowned debt collection firm • High integrity and honesty. • Positive attitude and work ethic. • Able to work under pressure with minimal supervision. Added advantage • Certification in credit management or a related field. • Prior experience in credit or debt management.
How to apply Submit your application, including a cover letter and an updated CV, showing academic qualifications, contact information, preferred location and any other relevant information. Note: Only short-listed candidates will be contacted.

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