Job Description
Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.
Resolve tenant issues with empathy and effective problem-solving skills.
Coordinate with internal teams to address maintenance, billing, or service-related concerns.
Facilitate smooth communication between tenants and the property management team.
Provide detailed explanations of property policies, procedures, and updates.
Handle complaints or disputes with a persuasive and solution-oriented approach.
Contribute to customer retention strategies by delivering excellent service.
Minimum Qualifications
Minimum 1 year of relevant work experience (fresh graduates may still be considered).
Experienced in the property industry or tenant relations is a plus!
Strong communication and interpersonal skills.
Empathetic and people-oriented.
Able to respond and resolve issues quickly.
Excellent problem-solving skills and attention to detail.
Willing to work on-site in Kebon Jeruk, Jakarta Barat.
- Perks and Benefits
- Performance Bonus
- Medical / Health Insurance
Required Skills
- Persuasion and Negotiation
- Problem Solving
- Communication Skills
- Empathy
- Speaking
- Persuasion
- Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
Ruko Business Park AB-6 Jl. Raya Meruya ilir, Kebon Jeruk, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, Indonesia
- Industry
- Commercial Real Estate
- Vacancy
- 3 openings
- Website
- https://jendela360.com
- Feel secure when