Customer Solutions Analyst

Job Description

Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.

Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.

Resolve tenant issues with empathy and effective problem-solving skills.

Coordinate with internal teams to address maintenance, billing, or service-related concerns.

Facilitate smooth communication between tenants and the property management team.

Provide detailed explanations of property policies, procedures, and updates.

Handle complaints or disputes with a persuasive and solution-oriented approach.

Contribute to customer retention strategies by delivering excellent service.

Minimum Qualifications

Minimum 1 year of relevant work experience (fresh graduates may still be considered).

Experienced in the property industry or tenant relations is a plus!

Strong communication and interpersonal skills.

Empathetic and people-oriented.

Able to respond and resolve issues quickly.

Excellent problem-solving skills and attention to detail.

Willing to work on-site in Kebon Jeruk, Jakarta Barat.

• Perks and Benefits
• Performance Bonus
• Medical / Health Insurance

Required Skills

• Persuasion and Negotiation
• Problem Solving
• Communication Skills
• Empathy
• Speaking
• Persuasion
• Jobs Summary
• Job Level
• Entry Level / Junior, Apprentice
• Job Category
• Customer Service
• Educational Requirement
• Bachelor's degree graduate
• Recruiter response to application
• Always
• Office Address

Ruko Business Park AB-6 Jl. Raya Meruya ilir, Kebon Jeruk, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, Indonesia

• Industry
• Commercial Real Estate
• Vacancy
• 3 openings
• Website
• https://jendela360.com
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