Responsibilities:

• Respond to customer inquiries via phone, email, WhatsApp, or live chat.
• Resolve customer complaints professionally and promptly.
• Provide accurate information about products and services.
• Process orders, returns, and customer requests.
• Maintain detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow up with customers to ensure their concerns have been resolved.
• Meet customer satisfaction and response time targets.

Requirements:

• Minimum of OND qualification
• Strong verbal and written communication skills.
• Good computer skills (Microsoft Office and email).
• Ability to work under pressure and solve problems.
• Customer-focused attitude and professional demeanor.
• Previous customer service experience is an advantage but can be optional for entry-level roles