• Customer Experience Representative (Pharmacy) -Phone, Chat, Email
• Outsourcing Management / Itel
• Kingston and St. Andrew / St. Catherine / St. Thomas
• Not disclosed
• Permanent full-time
• Updated 29/07/2026
• Talent Acquisition
• Log in or register to apply
• Share
• Share this job
• Facebook
• Twitter
• Report This Job
• Save
• Save
• Entry-level, high-volume front line role supporting TelyRx patients over phone, email, and chat — answering

medication and account questions, resolving routine order/refill issues, and documenting every interaction in the

CRM under direct supervision.

• ROLE SNAPSHOT
• Entry-level, high-volume front line role supporting TelyRx patients over phone, email, and chat — answering

medication and account questions, resolving routine order/refill issues, and documenting every interaction in the

CRM under direct supervision.

• IDEAL CANDIDATE PROFILE
• Must-Have
• High school diploma or equivalent
• Strong verbal & written communication
• Comfortable navigating multiple systems
• (CRM/ticketing)
• Customer-focused, calm problem-solver
• Follows scripts, workflows & compliance guidelines
• Thrives in a fast-paced, high-volume queue
• Bonus Experience (Prioritize)
• ★ Sales or upsell/cross-sell experience (retail, call
• center, or telehealth)
• ★ Health insurance, pharmacy benefits (PBM), or
• medical billing background (medical terminology)
• ★ Prior call center or high-volume customer service
• experience
• ★ Familiarity with CRM/ticketing platforms (Hubspot,
• Salesforce, etc.)
• ★ Bilingual English/Spanish
• Ref: KGNCSSCCCCCCCCC
• Log in or register to apply