Key Responsibilities:

Follow up on outstanding customer payments.

Maintain accurate collection and repayment records.

Communicate with clients professionally and respectfully.

Negotiate suitable repayment arrangements.

Prepare daily and weekly collection reports.

Meet assigned collection targets.

Conduct customer visits when required.

Requirements:

Diploma or degree in Business, Finance, Accounting, Credit Management, or a related field.

Previous experience in debt collection, credit control, microfinance, or loan recovery is an added advantage.

Strong communication, negotiation, and interpersonal skills.

High level of integrity and accountability.

Ability to work under pressure and meet targets.

Familiarity with Nairobi and surrounding areas.