- Collection Agent - Montego Bay (WALK-IN) - ONSITE
- Not Disclosed
- St. James / Trelawny / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 31/07/2026
- Recruiting Coordinator
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This role is well-suited for individuals who are motivated by performance, comfortable having difficult conversations, and disciplined in their approach to documentation and process. Prior collections experience is valued.
Come and join our team!
Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!
Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.
Check out our Youtube video:
- https://youtu.be/AsPjX-5uyQQ
Join a growing U.S.-based receivables management company redefining how businesses and consumers experience debt resolution.
- Who We Are
- KAI Receivables Management (
- Kollecta
) is a U.S.-based accounts receivable and debt resolution company serving financial institutions, businesses, and consumers. We combine technology, compliance, and
- genuine
human communication to deliver better outcomes for everyone involved.
- The
- collections
- industry is evolving, and
- Kollecta
is helping redefine what a great customer experience looks like in debt resolution, for the people we work with and the people we hire.
- We're
- growing, and
- we're
- looking for our next Resolution Specialist: someone who can turn a difficult phone call into a resolved
- account and
leave the person on the other end better off for having talked to us.
- What You'll Actually Be Doing
Have real conversations with consumers and business account holders alike, structured, compliant, and genuinely human
Negotiate payment arrangements and settlements that work for the person or business on the other end of the line
Navigate objections with curiosity instead of pressure ("tell me more about what's going on" beats "when can you pay?"
Use our collection technology and digital workflows to work efficiently while keeping every interaction compliant and customer-focused
- Keep clean,
- accurate
- , real-time documentation of every call and arrangement
Stay sharp on the compliance framework that governs the accounts you handle. Consumer accounts fall under FDCPA/Regulation F, while commercial accounts follow a different framework.
- We'll
- train you thoroughly, no prior knowledge assumed
Spot the accounts that need extra care, such as hardship, disputes, or legal representation, and route them appropriately
- Hit performance targets with a consistent, compliant approach
- Success in This Role Looks Like
- Building trust with the people you speak with
- Resolving accounts professionally and efficiently
- Meeting quality and compliance standards consistently
- Working collaboratively with your team and leadership
- Continuously improving your skills
- Who Thrives Here
- You genuinely enjoy talking to people, even when a conversation starts off tense
- You can hold your ground without losing your professionalism or warmth
- You stay calm under pressure and enjoy solving problems
- You take pride in helping people find real solutions
- You communicate clearly and professionally, both verbally and in writing
- You like structure and
- don't
- need to be micromanaged
- You have no interest in being "that collector" people dread hearing from
Experience:
New to the field? We have an onboarding track built for people who are sharp and coachable, not just experienced.
1+ years in collections, customer service, or a related client-facing role? We have a track for you too, and it moves faster.
- Preferred Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills
- Basic computer
- proficiency
- Ability to multitask in a fast-paced environment
- Strong attention to detail
- Ability to
- maintain
- confidentiality
- What You Won't Find Here
- Aggressive or intimidating collection tactics
- Pressure to read from a rigid script
- Micromanagement
- Outdated systems
- Instead, you`
- ll
find coaching, collaboration, modern technology, and leadership genuinely invested in your success.
- Why
- Kollecta
Career growth. We promote from within, consistently. Resolution Specialists are a starting point, not a ceiling.
- Real, structured training, not a manual and a shrug
- Competitive pay and performance incentives that reflect the work you put in
- Paid training. A stable, U.S.-based employer
- A team culture
- that's
- collaborative and genuinely enjoyable to be part of
- Compliance treated as a craft, not a checkbox
- The Fine Print
- Must be 18 years or older with a valid Government-issued photo ID,
- TRN,
& NIS.
Successful candidates must be able to furnish a police record and pass an employment background check.
High school diploma or equivalent required.
Ready to build a career instead of just taking another job?
- If you value integrity, professionalism, and growth,
- we'd
- love to meet you. Join a team
- that's
changing how debt resolution is done.
- Apply today and become part of
- Kollecta
.
- Ref: Collection AgentsCCCCCCCCCCCCCCC
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