Role Purpose

Responsible to directly involved in end-to-end supply chain operations focusing on fulfillment of orders for different retail seasons, ensuring top notch customer service for internal and external stakeholders likewise ensuring shipping / logistics efficiency.

Main Responsibilities

Business Acumen

• Oversee daily order fulfillment process (i.e. order entry, invoicing, administration, track incoming shipments, manage fulfillment materials, follow shipping procedures, etc.).

People

• Coordinates with other teams / support to complete the request of customers and communicates effectively.
• Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not.

Process

• Allocates inventory to meet customer demand.
• Maintain and update inventory data on a regular basis and to ensure accuracy at all time.
• Manages reporting for all inbound and outbound stock transfers in a timely manner.
• Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.
• Monitor overall teams housekeeping to close pending orders.
• Perform other duties as assigned.
• To adhere and enforce all Company’s policies and procedures.
• Undertake / participate in any ad hoc projects or other relevant duties as assigned from time to time.