Position Summary

HRLeverage is recruiting an experienced Business Manager for our client. This role is critical to driving business growth across Ghana and the ECOWAS/ECCAS region. The successful candidate will spearhead lead generation, manage key accounts, and ensure the profitable delivery of freight forwarding, haulage, and warehousing services. The ideal candidate is a commercially astute professional who thrives in competitive environments, understands cross-border trade, and can lead high-impact business strategies while managing customer satisfaction.

Key Responsibilities

Operational Responsibilities

• Oversee day-to-day operations of freight, haulage, and warehousing services.
• Develop, implement, and enforce operational policies and SOPs to ensure efficiency, compliance, and customer satisfaction.
• Manage branch performance in line with KPIs, including service delivery, revenue, and profitability targets.
• Supervise the smooth execution of contracts from award to client handover.
• Coordinate across Business Units to deliver integrated solutions to customers.
• Support Finance with credit control, collections, and recovery of profit share from international partners.
• Conduct regular reviews of operational workflows to identify gaps and recommend process improvements.

Strategic & Commercial Responsibilities

• Support organizational strategy by driving operational excellence that fuels revenue growth.
• Contribute to business expansion through efficient delivery, quality service, and customer retention.
• Monitor market dynamics and align operational capabilities to emerging opportunities.
• Collaborate with Business Development in preparing and delivering bids, tenders, and proposals.
• Represent the company at trade events, exhibitions, and stakeholder engagements.

Leadership & Team Development

• Lead, mentor, and motivate staff to deliver high-quality services and meet performance goals.
• Ensure proper training, knowledge transfer, and capacity building across teams.
• Foster collaboration, innovation, and accountability across departments.

KEY PERFORMANCE INDICATORS (Kpis)

• Operational efficiency and adherence to KPIs across freight, haulage, and warehousing.
• Profitability and revenue contribution from operations.
• Customer retention rate and satisfaction levels (based on SLAs & SOPs).
• Timely response and quality of operational support for tenders, RFPs, and contracts.
• Effective cross-functional collaboration and staff development outcomes.

JOB SPECIFICATIONS

Education:

• Bachelor’s in Business Administration, Logistics, Supply Chain, or a related field (Master’s preferred).

Professional Certification:

• Relevant membership/certification in Operations, Logistics, or Supply Chain (advantage).

Experience:

• 5 – 7 years in operations management, logistics, or freight forwarding.
• At least 3–5 years in a managerial or supervisory role
• Proven track record in business development and operations management

Technical Skills:

• Proficient in MS Office (Excel, PowerPoint, Word).
• Skilled in ERP and CRM tools.
• Strong knowledge of Incoterms, trade compliance, and global supply chain.

Managerial Skills:

• Strategic planning & execution.
• Leadership & team management.
• Problem-solving & process improvement.
• Strong communication, negotiation & presentation.
• Integrity, adaptability, and customer focus.

<