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• Business Automation & Systems Specialist
• QUEEN SHEBA TECH
• Full-time
• Lusaka, Zambia
• 1w ago
• We’re looking for a Business Automation & amp; Systems Specialist to help us build, manage,

and improve the systems we create for our clients.

• You’ll be responsible for setting up and maintaining workflows that help local service

businesses receive leads, track calls, manage follow-ups, and measure results.

• This is a hands-on role for someone who enjoys automation, business systems, AI tools, and

solving technical problems.

• What You’ll Do
• ⚙️ Build and maintain automations in Make.com
• ️ Set up and improv CRM workflows in Monday.com
• Work wit CallTrackingMetrics to track calls, forms, phone numbers, and campaigns
• Us Claude Code to help build internal tools, scripts, dashboards, and automation
• systems
• Connect systems using APIs, webhooks, and integrations
• Ensure every lead reaches the correct CRM, team member, WhatsApp, Slack, or email
• Help track lead status, sales, revenue, and campaign performance
• ️ Troubleshoot broken automations and improve existing systems
• Tools You’ll Work With
• Claude Code
• ⚙️ Make.com
• ️ Monday.com
• CallTrackingMetrics
• APIs and webhooks
• Slack and WhatsApp
• Google Ads and Meta Ads
• What We’re Looking For
• ✅ Experience with Make.com, Zapier, Monday.com, Airtable, CRMs, or similar tools-MUST
• ✅ Understanding of automation, workflows, APIs, and webhooks-MUST
• ✅ Strong problem-solving skills
• ✅ Good communication skills
• ✅ High attention to detail
• ✅ Ability to work independently and manage multiple tasks
• ✅ Interest in AI tools, automation, and business systems
• ✅ Experience with lead generation or digital marketing is an advantage
• QUEEN SHEBA TECH