Key Accountabilities  

• Create designs for technical solutions to resolve business problems and try out components of new systems for efficiency
• Reach out to clients and project leaders in the course of work in order to identify and evaluate user and business requirements
• Ensure clean and accurate documentation that may include aspects such as business requirements, client requirements, and technical specifications, and write findings in form of reports
• Ensure that all documents are safely kept and accessible for future reference
• Assist with new releases, and approve all User Acceptance Testing
• Oversee implementation of a new system including data migration
• Facilitate professional and constant communication with overall users on the status of production problems that might arise and inform them about ways of resolving issues
• Carry out research on how IT systems are used and suggest ways for systems improvement and efficiency
• Collaborate with the development team to build the design and specification of the permanent fix
• Communicate the cost (if any) and timeline with the customer and follow through to ensure timely delivery
• Test the product to ensure that it meets user requirements, technically well built, and does not impact existing modules before roll-out,
• Upsell and build value for customers by proposing new features or services