Administrative Assistant for a Home Care Services in Australia

• Provide general administrative support, including managing documents, Google Drive, and office systems
• Process client invoices in the ShiftCare platform (training provided)
• Process supplier invoices for payment and assist with payment processing
• Answer incoming phone calls and direct enquiries to the appropriate team members
• Coordinate the onboarding of new staff and clients
• Maintain and update the ShiftCare CRM, including staff compliance, client records, and shift scheduling
• Assist with payroll administration as required
• Manage the staff training calendar by enrolling staff in training courses and sending reminders for overdue training
• Generate monthly Aged Care statements
• Handle inbound enquiries professionally and efficiently
• Prepare management meeting agendas, take meeting minutes, and distribute them to the team
• Format business documents and reports
• Monitor and maintain the Incident Register
• Manage office stationery and order supplies as required
• Provide administrative support to other team members as needed
• Utilize AI tools to improve productivity, streamline administrative tasks, and enhance workflow efficiency where appropriate
Required Experience:
• 3–5+ years of experience in an administrative or office support role
• Experience using ShiftCare CRM
• Experience with Xero
• Previous payroll administration experience
• Working knowledge of the NDIS
• Working knowledge of the Support at Home Program within the Aged Care sector
• Advanced proficiency in Google Workspace (Google Drive, Docs, Sheets, Gmail, etc.)
• Strong computer literacy and the ability to quickly learn new software and systems
• Excellent written and verbal communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to work independently, take initiative, and solve problems effectively
• Ability to maintain confidentiality and handle sensitive client information with discretion