Logistics Coordinator

General Description:

Coordinate and support logistics, traffic, and inventory activities across the business, including inbound/outbound shipment coordination, customs and carrier liaison, and warehouse/inventory accuracy, while also assisting customer service and operations functions alongside the reporting manager for the different business units.

Ø This role is newly created, other duties may evolve with time.

Responsibilities:

· Work closely with warehouse lead on system inventory by conducting physical inventory counts and investigations for discrepancies, and creating inventory adjustments and transfers in NetSuite

· Provide backend Sage 300 (legacy ERP), NetSuite, and website administration including setting up users, updating customer and vendor accounts, customizing forms and templates, editing item information and pricing, mass imports/exports, etc.

· Assigning and overseeing completion of mandatory and as-needed workplace training

· Helping to ensure company records are up to date and accurate

· Assist on regulatory or systems documentation creation where needed

· Accurately update inventory pricing on pricelists, ERP systems, and company website as needed

· Supporting and assisting CSR team with daily activities

· Processing sales orders and confirmations, from multiple sources, sales quotes, email and phone

· Ensuring lines of communication are open and clear with sales representatives

· Help to diffuse and problem solve with customers as issues arise

· Liaising with warehouse and sales when needed to ensure order fulfillment and on time delivery

· Updating customers on any delays or pending back orders

· Preparing back order list to warehouse team when containers are expected so they know what needs to ship out

· Assisting fellow CSRs to alleviate and or help with day-to-day issues that may come up

· Assist with obtaining freight quotes for inbound and outbound shipments as required

· Oversee traffic-related shipment activities to ensure supplier bookings are completed and shipments are coordinated accurately

· Ensure all required shipping documentation is received, reviewed, and maintained, including telex release confirmations where applicable

· Submit all required documents to Finance for timely payment processing

· Provide completed paperwork to customs broker for clearance and follow up as needed to avoid shipment delays

· Coordinate with carriers and truckers to ensure goods are delivered to the warehouse accurately and without disruption

· Maintain and update the shipping schedule to reflect current shipment status, expected arrivals, and delivery details

· Prepare warehouse documentation in advance of incoming shipments to support receiving, counts, and inventory accuracy

· Receive incoming products into NetSuite once containers are offloaded and ensure inventory records are updated accurately

· Complete RMAs as required and coordinate related follow-up with internal teams and customers

· Act as back-up support for Customer Service processing during vacation coverage or other absences

· Process orders for house accounts while working closely with the Purchasing Manager to ensure accuracy and timely fulfillment

· Work with couriers to resolve customs issues and support timely clearance and delivery of shipments

Minimum Educational Qualifications:

· Applicants should have a degree in business administration or related field.

Minimum Skill and Qualifications:

· Requires strong interpersonal skills with agility to balance the juggling on the Operations and CSR end of the business

· Organizational skills

· Excellent communication skills

· Problem solving skills

· Ability to multitask

· Able to work efficiently as a team and independently as needed

· Good written and oral communication skills,

· High attention to company’s health & safety rules

· Ability to multitask and assist team when required

Other Skills:

· Supervisory experience is an asset