The purpose of this position is to design and produce various forms of marketing material to promote Fleet and Family Readiness (FFR) facilities, programs and events. Monitors and maintains workload schedule and assures deadlines are being met. Evaluates production time to assure an efficient and cost-effective operation. Fulfills all responsibilities of a graphic artist, including, but not limited to: Designs and produces finished graphic material and projects used to promote all aspects of FFR operations, activities, events, and facilities from verbal and written communications. Projects include magazines, brochures, posters, fliers, menus, logos, letterhead, tickets, table tents, forms, business cards, video production, photo editing, electronic marquee notices, social media visuals, and editing/updating the FFR web page, et al. Photography and videography may be required at activities and events. Majority of work is computer-generated. Communicates regularly with FFR customers and Marketing staff to ensure draft work receives approval of the requestor, deadlines are met, and organization goals are accomplished. A basic understanding of the FFR mission and the purpose of various FFR activities are necessary, which may require occasional visits to customer locations and attendance at events. Communicates regularly with FFR customers and marketing staff to coordinate efforts and maintain progress on projects. Communicates with supervisor to discuss project scope and direction. Keeps supervisor informed of project status, workload condition and departmental concerns. Responds to customer comments and complaints in an effective manner. Complaints not resolved by incumbent will be referred to immediate supervisor. Exercises tact, diplomacy and courtesy when serving and assisting customers. Maintains computer files in accordance with department standards for all completed work, including photographs, to assist with development of designs for recurring activities and to display various options the customer can use to describe his/her preferences. Maintains production and office equipment and supplies as directed. Suggests repairs as well as supply purchases as needed and warranted. Assists with marketing plans for special events, scheduled activities, and campaigns to increase patronage and/or revenue. Works with outside vendors on large projects, and other work not completed inhouse. Technical requirements, deadlines and materials must be communicated and sometimes negotiated. Performs tasks for special events as needed, which may include designing and painting signs, framing and coordinating visual material, backdrop creation, collateral support, and a wide assortment of other tasks. Drives to facilities and events using a government vehicle in support of Marketing department efforts and clients' programs. Performs other duties as assigned.

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