We’re Hiring: Scheduler & Customer Support Coordinator!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Join our team at Cloudstaff, the #1 workplace everywhere!
Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Scheduler & Customer Support Coordinator!
Work Arrangement: Work from Home Location: Any CS PH Branch - Makati/Ortigas/Pampanga/Cebu/Davao Schedule: Morning Shift
Job Description:
Scheduling & Coordination
Liaise with participants, carers, clinicians, and stakeholders to coordinate appointments.
Manage booking requests, cancellations, changes, and urgent scheduling needs.
Achieve daily booking targets and maximise clinician utilisation.
Maintain 99%+ scheduling compliance through accurate and timely updates.
Prioritise and clear participant waitlists, ensuring fast turnaround from referral to appointment.
Customer Service & Communication
Provide high-quality customer service across phone, email, and messaging channels.
Manage high call volumes professionally and efficiently.
Build rapport with participants and carers to support continuity of care.
Communicate appointment details clearly with both clients and clinicians.
Respond to internal enquiries from management, clinicians, and support teams.
Administration & Systems
Complete initial administration for new referrals in AlayaCare.
Ensure accurate data entry and maintenance of participant and service information.
Monitor and update service requests, preferences, and clinical requirements.
Work collaboratively with interstate teams to troubleshoot scheduling barriers.
Perform general administrative duties to support the smooth functioning of the office.
Non-negotiable skills and requirements:
Essential:
Previous experience in scheduling, including route planning or mapping (beyond appointment clustering).
Proven ability to manage high call volumes while maintaining professionalism.
Strong organisational skills with excellent attention to detail.
Ability to prioritise competing tasks and manage time effectively.
Excellent written and verbal communication skills.
Strong computer and systems skills (Microsoft Office, database management).
High initiative, proactive attitude, and ownership of outcomes.
Demonstrated ability to work independently and within a team environment.
Perks & Benefits (Work From Home):
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Flexible leave credits which may be used for vacation, emergency and sick leaves
Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
Endless opportunities for career advancement
Annual Performance Review with Salary Increase
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Tech-on-wheels Support
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
International career growth and connections
Unlimited cash incentives for hired referrals
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees' well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions.
We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role.
You can upload your video to the CSJobs platforms.
Please use a clean, distraction-free background and speak clearly and articulately.**

Company in the Philippines.