Customer Support Specialist (Print-on-Demand)
About the Role
We're looking for a customer-focused and detail-oriented Customer Support Specialist to join our growing international team.
In this role, you'll provide exceptional support to merchants through live chat and email, helping them navigate the platform, resolve account and order-related concerns, and ensure a seamless customer experience.
You'll also perform order reviews and quality checks to help prevent production issues before they occur.
This is an excellent opportunity for someone who enjoys problem-solving, communicating with customers, and working in a fast-paced, collaborative remote environment.
Key Responsibilities
Deliver exceptional customer support through live chat and email while maintaining a professional, friendly, and timely approach.
Assist merchants with account, product, order, and platform-related inquiries.
Guide new merchants through store setup and product creation.
Educate customers on Printify's platform, print-on-demand processes, and best practices.
Build positive relationships with merchants and print providers to ensure a high-quality customer experience.
Review and process customer orders, ensuring all information is accurate and complete.
Perform pre-production quality checks on artwork, product specifications, and order details.
Identify and resolve order issues before production to minimize delays and errors.
Monitor order progress and proactively communicate updates to customers.
Investigate order discrepancies, duplicate cases, and processing exceptions.
Accurately document customer interactions and case resolutions within internal systems.
Adhere to company policies, quality standards, and data privacy guidelines.
Qualifications
At least 1–2 years of experience in customer support, order processing, back-office operations, or a similar role.
Experience in e-commerce, SaaS, print-on-demand, or online marketplaces is an advantage.
Excellent written English communication skills.
Strong customer service and problem-solving abilities.
Exceptional attention to detail and accuracy.
Strong organizational and time management skills with the ability to prioritize multiple tasks.
Comfortable working with multiple systems and learning new technologies.
Experience using Zendesk or similar customer support platforms is an advantage.
Typing speed of at least 40 WPM with 90% accuracy is preferred.
Core Competencies
Customer Focus
Effective Communication
Attention to Detail
Critical Thinking
Problem Solving
Time Management
Adaptability
Process Compliance
Technical Requirements
Reliable fiber internet connection with a minimum speed of 25 Mbps.
Desktop or laptop capable of supporting work applications.
Backup internet connection is highly preferred.
Comfortable working in a fully remote environment.
Willing to work on a shifting schedule, including weekends and holidays as business needs require.
What We Offer
Permanent work-from-home setup.
Premium HMO coverage starting Day 1.
Monthly performance incentives.
Internet allowance.
Prorated 13th Month Pay.
Completion Bonus equivalent to one (1) month's base salary upon successfully completing the six-month fixed-term contract, subject to satisfactory performance.
A collaborative, people-first culture that supports learning, career growth, and employee well-being.
The opportunity to work for a Certified B Corporation committed to creating positive social and environmental impact.

Company in the Philippines.