This position serves as the Program Specialist (Navigator) in the Veteran Engagement Service at the VA Sierra Nevada Health Care System (VASNHCS) Reno, NV. Major duties and responsibilities include, but not limited to: Responsible for speaking directly to with Veterans and Family members, identifying barriers and concerns with care and providing resolutions to these concerns. Acts as a quality assurance specialist, helping assure accuracy of data entered in the Patient Advocate Tracking System. Performs analytical and evaluative work associated with line and/or program activities. Welcomes Veterans into the local system, orienting them to Veteran health education and health promotion, offering a variety of points of entry into partnership with VHA, coordinating and connecting Veterans to resources and programs based on preferences, assisting Veterans in articulating their goals for health, supporting them in advocating for themselves to obtain effective services, and providing tools and resources to assist in navigating the Health Care System. Directly supports the mission of the Veteran Engagement team. Provides information, liaison, and advocacy services to support Veterans' personal health goals and shared goals with clinical care team. Collaborates with Veteran Experience Coordinator in establishing and implementing policies and procedures and assures that programs and services are incompliance with patients rights. Makes inquiries into patient complaints, initiates action or changes necessary to correct problem situations, and reports on corrective measures taken. Work Schedule: Full Time, Monday - Friday, 07:30 a.m. - 4:00 p.m. Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD03470-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

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