About us
GDV BUSINESS SERVICES CO. is a dynamic and customer-focused business services company dedicated to delivering exceptional support to our clients across various industries.
We pride ourselves on building strong teams that are passionate about providing outstanding customer service and creating positive experiences for every interaction.
With a commitment to growth, innovation, and employee development, we are a workplace where your contributions truly matter.
About the role
We are excited to announce an opportunity for a Customer Service Representative (CSR) based in Cebu City, Cebu.
This is a full-time position perfect for individuals looking to launch or advance their career in customer service, regardless of prior BPO experience.
As a CSR, you will be at the heart of our operations, serving as the vital link between our company and our valued customers.
You will handle customer inquiries, provide technical support, resolve complaints, and ensure every customer interaction reflects our commitment to excellence and professionalism.
Key responsibilities
Answer incoming customer calls and respond to emails in a professional and courteous manner
Listen actively to customer concerns and identify their needs to provide appropriate solutions
Document customer interactions and transactions accurately in our systems
Troubleshoot common customer issues and escalate complex problems to appropriate departments
Provide product or service information to customers and answer frequently asked questions
Process customer requests, including orders, returns, and account modifications
Maintain detailed records of all customer interactions for quality assurance and training purposes
Follow company policies, procedures, and guidelines consistently
Collaborate with team members and other departments to resolve customer issues efficiently
Contribute to a positive team environment and support continuous improvement initiatives
What we're looking for
High school diploma or equivalent; college education is a plus
Excellent communication skills, both verbal and written, with clear English proficiency
Strong listening and problem-solving abilities
Patience, empathy, and a genuine desire to help customers
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency with computers and willingness to learn new systems and software
Attention to detail and accuracy in documentation
Reliability and punctuality with a professional attitude
No prior BPO experience required – we welcome entry-level candidates and will provide comprehensive training
Flexibility to work scheduled shifts as required by the business
What we offer
At GDV BUSINESS SERVICES CO., we believe in supporting our employees' growth and wellbeing. We provide a range of benefits designed to make your work experience rewarding:
Comprehensive on-the-job training programme to prepare you for success, regardless of prior experience
Competitive salary and performance-based incentives
Health and wellness benefits to support your physical and mental wellbeing
Career development opportunities and clear pathways for advancement
Supportive team environment with experienced mentors and supervisors
Work schedule flexibility and consideration for work-life balance
Employee recognition programmes to celebrate your contributions
Access to professional development and skills training
Apply now
Ready to start your career in customer service?
If you meet the qualifications above and are eager to develop your skills in a supportive environment, we want to hear from you!
Apply now to join the GDV BUSINESS SERVICES CO. team in Cebu City.
Submit your resume and a brief cover letter explaining why you're interested in this opportunity.
No BPO experience?
No problem – we're looking for dedicated individuals with the right attitude and willingness to learn!

Company in the Philippines.