We are looking for a Medical Virtual Assistant for a Singapore-based wellness and healthcare practice that provides holistic support across mental health, counselling, nutrition, and integrative wellness.
The team works closely with patients to support better health outcomes through empathetic care, proactive education, and personalized lifestyle guidance.
They serve individuals, couples, families, and patients managing both emotional and physical health concerns.
The practice is looking for a healthcare virtual assistant who can communicate warmly, handle patient enquiries professionally, and support the team with clear, organized follow-ups.
Key Responsibilities
Respond to patient enquiries via email, WhatsApp, and phone in a warm, professional, and timely manner
Assist both new and existing patients with appointment coordination across different healthcare services
Gather relevant patient information before appointments and ensure details are properly recorded
Coordinate appointments carefully, as the practice operates strictly by appointment with no walk-ins
Work closely with the in-clinic care coordination team, including nurses and other healthcare staff
Liaise with referral partners and assist with referral-related coordination
Follow clinic templates and communication guidelines when replying to patients
Help patients understand the next steps, including appointment availability, service flow, and documentation needed
Manage longer patient calls with patience, empathy, and attention to detail
Maintain strict confidentiality, especially when handling high-profile or ultra-high-net-worth patients
Support virtual care coordination where required
Use clinic systems such as Plato to check and update relevant patient and appointment information
Tasks & Skills
Managing WhatsApp, Email, Phone
Strong customer service orientation
Great communication skills (both written and spoken)
Shift hours
Monday - Friday: 8:30am to 6:30pm
Other details:
Following Singapore Holidays
10 days of annual leave

Company in the Philippines.