Intermodal Logistics Customer Service Representative
Position Summary
We are seeking an experienced Intermodal Logistics Customer Service Representative to join our growing operations team.
This position is responsible for managing the complete lifecycle of import and export containers while ensuring exceptional customer service, operational excellence, and strong collaboration with dispatch and operations teams.
The ideal candidate thrives in a fast-paced environment, communicates effectively, and understands that successful operations depend on teamwork, accountability, and proactive problem-solving.
Key Responsibilities
Manage and monitor all phases of import and export container lifecycles from pickup through empty return.
Ensure all shipments are completed on time and in accordance with customer requirements and company operational standards.
Schedule deliveries, appointments, and container movements while coordinating closely with dispatch.
Maintain timely, accurate, and detailed shipment documentation and TMS updates.
Communicate proactively with customers, drivers, dispatch, and internal departments regarding shipment status and operational issues.
Identify potential service failures or delays and escalate concerns promptly to leadership.
Develop, maintain, and update customer-specific Standard Operating Procedures (SOPs).
Build and maintain strong working relationships with customers, dispatchers, and fellow teammates.
Demonstrate a team-first mindset with the understanding that operational success depends on collaboration across all departments.
Consistently provide outstanding customer service while balancing multiple priorities in a time-sensitive environment.
Qualifications
Previous experience in intermodal transportation and port drayage operations.
Working knowledge of U.S. port terminals and rail operations.
Excellent organizational, analytical, and problem-solving skills.
Outstanding verbal and written communication skills.
Strong time management skills with the ability to prioritize multiple tasks.
Exceptional customer service skills.
Ability to work efficiently in a fast-paced, deadline-driven environment.
Typing speed of at least 50 words per minute.
Proficiency with Microsoft Office Suite.
Experience using Trinium TMS preferred.
Benefits
Paid Holidays
Paid Vacation
Paid Sick Time
If you are a motivated logistics professional who enjoys solving problems, working collaboratively, and making a direct impact on customer success, we'd love to hear from you.

Company in the Philippines.