Responsibilities:
Own the website:
Shopify management, product pages, copy, basic SEO, blog posts, technical hygiene.
The site stays current, fast, and on-brand.
Own Email Marketing:
Welcome series, monthly campaigns, subscriber retention.
Voice on-brand; data clean; unsubscribes treated as feedback, not noise.
Own Customer Service Across Every Channel:
WhatsApp, Instagram DMs and comments, website tickets, replies on delivery aggregators (Glovo, Chowdeck, and any other platform we choose to use)
Every inbound message acknowledged within the target window.
Complaints handled to FnV's replace-or-refund policy . Anything beyond your authority routed to a co-founder same-day.
Convert Social Engagement into Customer Action:
When someone DMs us on Instagram or asks in a comment, you have a clean way to redirect them to the right purchase channel (website, kiosk, or aggregator) and convert the intent into a transaction.
Own The Voice Of The Customer:
Design and run customer surveys.
Capture reviews from the kiosks and from every online channel, Build the customer feedback loop into something the team can act on.
Run feedback campaigns to identify what new product combinations or ranges customers want.
Surface what you're hearing to the founders, the Kiosk Lead, the Compliance Lead, and the production team Weekly or more often when the signal is hot.
Own The Order Handoff From Aggregator Platforms To Operations:
When an order comes in from Glovo, Chowdeck, or any aggregator, the system you design and maintain gets it to the production team cleanly.
Ensures the customer gets the experience they paid for.
Operations fulfils the order; you own the customer account and the customer experience.
Own The Warm-List Relaunch:
Work with the founders on the four-touch "give, give, give, ask" Sequence to the existing customer base when the relaunch goes live.
Coordinate With The Social Media & Community Lead:
On shared brand voice, shared content calendar, and the customer touchpoints that cross both your surfaces.
Be Willing To Do More.
This is a startup, people do what the business needs, not only what is written here.
From time to time you will be asked to step into work outside this list. Bring that mindset
Requirements:
An HND in business administration, information technology, marketing, communications, or a related field.
Experience leading teams and managing cross-functional projects.
Strong understanding of digital platforms, CRM systems, and customer support tools.
Customer relationship management Digital operations management Process improvement and optimization Data analysis and reporting Project management Problem-solving and decision-making Excellent communication and interpersonal skills Leadership and team management CRM platforms (e.g., Salesforce, HubSpot, Zoho)
Customer support tools (e.g., Zendesk, Freshdesk).

Company in Nigeria.