We’re Hiring: Customer Support Representative (Japanese-speaking)
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Join our team at Cloudstaff, the #1 workplace everywhere!
Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Customer Support Representative (Japanese-speaking)
Work Arrangement: Work from Home Location: Any CS PH Branch - Makati/Ortigas/Pampanga/Cebu Schedule: Mid/Night Shift
Job Description:
We are currently on the lookout for a new Japanese Speaking CSR to join our team.
Handle inbound Japanese customer support calls confidently.
Resolve Level 1 inquiries using clear processes.
Log and update tickets accurately in HubSpot.
Escalate complex issues to internal experts.
Follow call handling and documentation standards.
Perform ticket clean-up during downtime.
Improve FAQs, scripts, and support resources.
Qualifications and requirements:
Fluent Japanese, spoken and written.
Professional phone-based customer service experience.
Clear, confident, and engaging communication skills.
Strong listening and problem-solving abilities.
Comfortable using ticketing systems like HubSpot.
Adaptable in fast-paced, evolving environments.
Reliable, self-directed, and process-oriented mindset.
Perks & Benefits (Work From Home):
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Flexible leave credits which may be used for vacation, emergency and sick leaves
Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
Endless opportunities for career advancement
Annual Performance Review with Salary Increase
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Tech-on-wheels Support
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
International career growth and connections
Unlimited cash incentives for hired referrals
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees' well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions.
We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role.
You can upload your video to the CSJobs platforms.
Please use a clean, distraction-free background and speak clearly and articulately.**

Company in the Philippines.