Are you passionate about delivering exceptional customer service and keeping operations running smoothly?
We are looking for a proactive and customer-focused Customer Service Representative to join our Service Operations Team.
In this role, you'll be the first point of contact for customers, providing outstanding support via phone, email, live chat, and web enquiries while coordinating service bookings and ensuring repair requests are managed efficiently from start to finish.
This is an excellent opportunity for an entry-level professional looking to build a long-term career in customer service and administration.
If you're tech-savvy, eager to learn, and enjoy helping customers, we'd love to hear from you.
Your Responsibilities Will Include:
Respond to customer enquiries via phone, email, live chat, and web enquiries.
Book and schedule service orders for customers and technicians.
Monitor service order progress to ensure timely completion and minimise delays.
Prepare and process repair quotes and customer invoices.
Respond promptly to customer enquiries regarding repairs and service updates.
Manage service orders and loan products while meeting service KPIs and customer expectations.
Contact customers and retail stores to obtain additional information or provide updates on service requests.
Request proof of purchase, verify customer information, and update service order details within the system.
Maintain accurate and up-to-date service records.
Take ownership of customer escalations by working collaboratively with internal team members to achieve the best outcome.
Perform general administrative and other ad hoc tasks to support the Service Operations Team.
What We're Looking For:
Fresh graduates, entry-level candidates, and those with 1-2 years of customer service experience are encouraged to apply.
Previous experience in a service centre or call centre environment is preferred.
Experience supporting New Zealand or Australian customers is an advantage.
Tech-savvy and comfortable using computers and performing administrative tasks.
Excellent verbal and written English communication skills.
Strong organisational skills with the ability to manage multiple tasks and priorities.
Strong attention to detail and accuracy.
A customer-first mindset with excellent problem-solving skills.
Ability to learn new systems and processes quickly.
Ability to work independently while contributing positively to a collaborative team.
The Ideal Person Will Be:
Hard-working, dedicated, and dependable.
Work-focused with a positive and professional attitude.
Loyal and committed to building a long-term career.
Smart, proactive, and quick to learn new systems and processes.
Willing to go the extra mile to support customers and contribute to the team's success.
Adaptable and able to thrive in a fast-paced environment.
A strong team player who takes ownership of their work and consistently delivers high-quality results.
Performance Measures Success in this role will be measured by customer satisfaction, timely processing of service requests, accuracy of service records, achievement of service KPIs, responsiveness to customer enquiries, effective management of escalations, and overall contribution to the efficiency of the Service Operations Team.
Why Join Us?
Work with a supportive and collaborative Service Operations Team.
Gain valuable experience in customer service and service operations.
Work-from-home flexibility.
Ongoing training and professional development opportunities.
Long-term career growth within a growing organization.
Ready to Take the Next Step in Your Career?
If you're eager to start or grow your career in customer service, enjoy helping people, and are passionate about delivering excellent service, we'd love to hear from you.
Apply now and complete our Pre-screening Test to be prioritised. Take this opportunity to build your career, develop valuable customer service skills, and become part of a supportive and growing team.

Company in the Philippines.