ROLE OVERVIEW:
UpraisIT is looking for a Customer Service & Property Administrator with experience supporting Australian residential and/or commercial property management teams.
This role provides end-to-end administrative support across property portfolios, including lease administration, maintenance coordination, inspections, compliance, and tenant/landlord communication.
The ideal candidate has hands-on experience using PropertyMe, understands Australian property management processes, and can work independently while delivering excellent customer service to landlords, tenants, and contractors.
DUTIES & RESPONSIBILITIES:
Provide administrative support for Australian residential and commercial property portfolios
Respond to landlord and tenant enquiries via phone and email in a professional manner
Coordinate maintenance requests, contractor quotations, work orders, and job completion
Prepare property notices, lease documentation, rent increase notices, and general correspondence
Schedule routine inspections and maintain inspection calendars
Monitor compliance requirements, including smoke alarm, gas, and electrical safety inspections
Maintain accurate property records, agreements, compliance documents, and digital files
Monitor rental arrears, issue payment reminders, and escalate overdue accounts when required
Assist the Property Management team with daily administrative tasks and process improvements
JOB REQUIREMENTS:
Previous experience supporting Australian residential or commercial property management is required
Hands-on experience using PropertyMe (non-negotiable)
Strong understanding of Australian property management processes, including lease administration, maintenance coordination, inspections, compliance, and arrears management
Excellent verbal and written English communication skills
Strong organizational, time management, and multitasking skills
High attention to detail with the ability to work independently in a fast-paced environment
Proficient in Microsoft Office and Google Workspace
PREFERRED QUALIFICATIONS:
Experience using Inspection Express and Forms Live
Knowledge of Australian residential tenancy legislation and compliance requirements
Experience coordinating contractors and maintenance providers
Ability to manage multiple property portfolios efficiently
WHY CHOOSE US?
Competitive salary package of PHP 30,000 – PHP 40,000 per month
Permanent Work From Home setup
Monday to Friday schedule (Australian Business Hours)
Work directly with an established Australian property management team
Exposure to Australian real estate and property management best practices
Supportive and collaborative work environment
Long-term career growth opportunities with UpraisIT

Company in the Philippines.