We are seeking a dedicated and compassionate Customer Service Representative for Healthcare Account to join our team.
This is a full-time position based in Metro Manila with the flexibility to work from home.
In this role, you will be the vital link between our healthcare clients and our organisation, providing exceptional customer support and ensuring every interaction reflects our commitment to excellence.
You will handle inbound and outbound calls, address customer inquiries, resolve issues efficiently, and maintain the highest standards of professionalism and empathy when dealing with healthcare-related matters.
Key responsibilities
Answer inbound calls from healthcare clients and patients, providing accurate information and addressing their concerns with professionalism and empathy
Handle customer inquiries related to healthcare services, account management, billing and insurance matters
Document all customer interactions in the call centre management system with accuracy and attention to detail
Resolve customer complaints and issues promptly, escalating complex matters to supervisors or specialised teams when necessary
Process customer requests including appointment scheduling, account updates and service modifications
Maintain confidentiality and comply with healthcare regulations and data protection policies
Achieve and maintain quality metrics including call handling time, customer satisfaction scores and accuracy targets
Collaborate with team members and other departments to ensure seamless customer experiences
Provide feedback to management regarding common customer issues and opportunities for service improvement
Participate in training sessions and continuous professional development programmes to enhance skills and product knowledge
What we're looking for
High school diploma or equivalent qualification; customer service training or certifications are advantageous
Proven experience in a customer service or call centre environment, preferably within the healthcare industry
Excellent verbal and written communication skills with the ability to explain complex healthcare information clearly
Strong listening skills and genuine empathy for customer needs, particularly in sensitive healthcare situations
Proficiency in using call centre software, computer systems and Microsoft Office applications
Ability to handle high call volumes and manage time effectively whilst maintaining quality standards
Problem-solving mindset with the capacity to think critically and provide practical solutions
Attention to detail and accuracy when documenting information and processing requests
Patience and composure when dealing with difficult or upset customers
Reliability and punctuality with a professional approach to work responsibilities
Familiarity with healthcare terminology, insurance processes or HIPAA compliance is preferred but not essential
Ready to make a difference in healthcare customer service?
If you meet the above requirements and are passionate about delivering outstanding customer support in the healthcare sector, we encourage you to apply now.
Please submit your CV, a cover letter highlighting your relevant experience, and any relevant certifications or training records.
We look forward to hearing from you and discussing how you can contribute to our dynamic team.

Company in the Philippines.