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About the Organization

Africa Call Organisation (ACO) is a Zambian NGO dedicated to community-driven development. Our mission is to improve the lives of the most vulnerable through a comprehensive Community-Based Rehabilitation (CBR) programme addressing the needs of children and young people with disabilities. The programme includes components in education, health, livelihoods, and community empowerment.

Africa Call Organisation is seeking a qualified, reliable, compassionate, and motivated Physiotherapist to strengthen its rehabilitation services and support the recovery, functional independence, and inclusion of children, young people, and other clients with disabilities.

Duties and Responsibilities

The Physiotherapist will be based at Shalom Centre and will be responsible for providing physiotherapy assessment, treatment, and rehabilitation services to clients under the Community-Based Rehabilitation (CBR) programme. The successful candidate will work closely with community volunteers, the Sister in Charge, and the Health Coordinator to ensure the delivery of safe, effective, and integrated rehabilitation services.

Key Responsibilities

• Patient Assessment and Treatment
• Conduct comprehensive physiotherapy assessments to identify patients’ physical conditions, functional limitations, rehabilitation needs, and treatment goals.
• Develop and implement individualized physiotherapy treatment plans based on patients’ assessments and specific needs.
• Monitor patient progress and adjust treatment plans as necessary to achieve optimal rehabilitation outcomes.
• Monitor patients’ vital signs during treatment sessions where clinically indicated.
• Prepare appropriate discharge plans and provide recommendations for continued rehabilitation and home-based care.
• Ensure patient safety, comfort, dignity, and confidentiality throughout the rehabilitation process.
• Provide patients and their caregivers with education, advice, and guidance on exercises, positioning, mobility, and injury prevention.
• Community-Based Rehabilitation (CBR)
• Monitor and supervise the community physiotherapy, habilitation, and rehabilitation programme.
• Collaborate closely with community volunteers, caregivers, the Sister in Charge, and the Health Coordinator to provide integrated rehabilitation services.
• Provide guidance and technical support to community volunteers involved in rehabilitation activities.
• Encourage the participation of families and caregivers in rehabilitation activities and home exercise programmes.
• Sports Physiotherapy
• Supervise and support the sports physiotherapy programme.
• Assess and manage sports-related injuries and functional limitations within the scope of professional practice.
• Develop and implement appropriate rehabilitation programmes to support recovery and safe return to sporting activities.
• Provide advice on injury prevention, physical conditioning, safe exercise practices, and recovery.
• Monitor participants’ progress and coordinate appropriate follow-up care where necessary.
• Documentation and Reporting
• Maintain accurate, complete, and up-to-date patient assessment records, treatment notes, progress reports, and discharge summaries.
• Compile and submit physiotherapy reports accurately and within the required deadlines.
• Maintain appropriate records of rehabilitation activities, patient outcomes, and community-based interventions.
• Ensure the confidentiality and secure handling of patient information in accordance with organisational policies and applicable regulations.
• Equipment and Resource Management
• Ensure that physiotherapy equipment, tools, and supplies are properly maintained, clean, safe, and available for use.
• Identify equipment and supply needs and report shortages, damage, or maintenance requirements to the relevant supervisor.
• Promote the appropriate and efficient use of rehabilitation equipment and resources.
• Professional Standards and Compliance
• Comply with all relevant professional standards, ethical guidelines, organisational policies, and applicable Zambian laws and regulations.
• Maintain current registration with the Health Professions Council of Zambia (HPCZ) and a valid practising licence.
• Promote safeguarding, patient dignity, confidentiality, and protection from abuse, neglect, and discrimination.
• Participate in relevant team meetings, programme reviews, and professional development activities.
• Perform other duties relevant to physiotherapy and rehabilitation as reasonably assigned by the supervisor.

Key Working Relationships

The Physiotherapist shall collaborate closely with community volunteers, the Sister in Charge, and the Health Coordinator to deliver an integrated rehabilitation service model that supports client care, recovery, functional restoration, sports physiotherapy, and community-based physiotherapy services.

Requirements

• Diploma in Physiotherapy or an equivalent recognised qualification.
• Current registration with the Health Professions Council of Zambia (HPCZ).
• Valid practising licence.
• A minimum of two (2) years of post-qualification physiotherapy experience.
• Fluency in English and relevant local languages.
• Experience in community-based rehabilitation, disability services, or working with children and young people with disabilities will be an added advantage.
• Membership of the Zambia Society of Physiotherapy will be an added advantage.
• Motorbike riding experience will be an added advantage.
• Good communication, interpersonal, organisational, and report-writing skills.
• Ability to work independently and collaboratively with multidisciplinary teams, community volunteers, patients, and caregivers.
• High standards of professionalism, integrity, compassion, and commitment to patient-centred care.

To Apply

Interested candidates should submit an application email including a cover letter, detailed CV, contact details for two (2) referees, and copies of relevant academic and professional certificates

Application Deadline: 06/11/2026

Only shortlisted candidates will be contacted.

Duties and Responsibilities

The Human Resource will be based at Shalom Centre and will be responsible for ensuring that all HR systems, policies, procedures, employee records, recruitment processes, payroll documentation, staff appraisals, and volunteer management activities are implemented in compliance with ACO policies and Zambian Labour Legislation.

Key responsability

The HR Officer will be responible for the overall coordination and administration of ACO’s human resources, including:

HR Administration & Compliance

o Maintain and regularly update ACO’s Staff Policy, Code of Conduct, and other HR-related documents

o Ensure that all staff understand and sign the required policies and agreements

o Maintain confidential and up-to-date personnel files for all the employees and volunteers

o Ensure compliance with ACO policies and applicable Zambian employment legislation

Recruitment & Onboarding

o Coordinate the recruitment process from vacancy publication to selection and contracting

o Organise interviews and written assessment when required, ensuring that recruitment panels include at least two people

o Coordinate reference checks, verification of qualifications, police clearance, and other required documentation

o Prepare employment, service, and volunteer contracts and ensure that all staff have valid contract at all times

Payroll & Staff Records

o Prepare and maintain the monthly payroll

o Ensure accurate records of salaries, taxes, statutory contribution, gratuity, contract dates and leave (sick/annual)

Volunteers

o Coordinate the documentation, onboarding, orientation, and administrative support of national and international volunteers

o Ensure the volunteers are appropriately assigned to supervisions and comply with safeguarding requirements

Requirements

• Degree or Diploma in Human Resources, Business Administration, Public Administration.
• At least 3 years of HR experience, preferably in an NGO or non-profit organisation.
• Fluency in English and proficiency in local languages
• Good knowledge of Zambian Labour, employment, statutory and regulatory requirements.
• Familiarity with relevant Zambian Institutions and regulatory bodies, including Ministry of Community Development and Social Services (MCDSS), Health Profession Council of Zambia (HPCZ), TEVETA, Workers’ Compensation Fund, Ministry of Land and Lusaka City Council.
• Experience in recruitment, payroll administration, personnel records, employment contracts and staff performance management.
• Good understanding of statutory employee requirements, including NHIMA NAPSA ZRA.
• Good knowledge of Microsoft Office, Word and Excel.
• High level of integrity and ability to handle confidential information.
• Membership of the Zambia Institute of Human Resource Management will be an advantage.

To Apply

Please submit an email with Cover Letter, detailed CV, contacts of 2 references, copies of relevant certificates, to [email protected]

Only shortlisted candidates will be contacted.

Persons with disability are encouraged to apply.