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The Wellness

Location: Fully remote, based in South Africa, subject to lawful engagement review.

Working pattern: 50 hours per week. Daily schedule and time-zone overlap to be announced.

Hiring entity: The London Wellness Clinic Ltd.

Contract: terms confirmed before an offer.

Pay: R7,700 per month base, no commission. Final terms must meet the mandatory pay protections for the lawful engagement arrangement in your country before an offer.

Reports to: Sofian Youssef and Omar.

Start date: to be confirmed.

Training: Paid.

• Complete our culture assessment at https://thewellnesslondon.com/culture-assessment. Use the same name and email you will use for your application so we can match both steps.
• Create an account or sign in on the job platform where you found this advert, then apply for this role with your CV. Where the platform permits email applications, send your CV with the role title in the subject.
• Applications are screened after the culture assessment. A culture assessment score of 80% or above is required to proceed to screening. Applicants who pass screening will be invited to interview.

Please tell us if you need an adjustment to the application process.

The Wellness is a doctor-led private clinic focused on preventive care and personalised service. We are looking for someone who combines warmth with careful administration and takes responsibility for making each patient's journey clear and well organised. This is a fully remote, non-clinical role. You will coordinate the London clinic and its partners remotely; no on-site attendance is required.

What you will do

• Respond to patient enquiries by phone, email and messaging, with clear, accurate and considerate replies.
• Coordinate appointments, blood tests, imaging and follow-up with patients, clinicians and providers.
• Set sales appointments and coordinate the handover to the sales team. This appointment-setting work does not earn commission.
• Confirm practical details, preparation instructions and next steps; track outstanding actions through to completion.
• Arrange delivery of clinician-approved results and summaries. Escalate clinical questions to a clinician rather than interpret results or give medical advice.
• Keep booking and CRM records accurate, protect confidential information and give colleagues a clear handover.
• Handle delays and service problems calmly, and help improve checklists and service standards.

What we are looking for

• Experience in customer support, private-client service, hospitality, healthcare administration or a similar role.
• Excellent spoken and written English, careful listening and clear phone communication.
• Strong organisation, attention to detail and comfort with scheduling, CRM and case-management tools.
• Sound judgement about confidentiality and when to escalate.
• A suitable private workspace and reliable connectivity.
• Healthcare experience and additional languages are useful, but clinical qualifications are not required.

Success in the role

Accurate bookings, timely follow-up, clear patient communication and dependable handovers. Specific response-time and service targets will be agreed during onboarding. This role is not a clinical decision-making or commissioned treatment-sales role.

Wai and The Wellness

Location: Fully remote, based in South Africa, subject to lawful engagement review. You will sell into the UK and Dubai; this is not a UK-based position.

Working pattern: 50 hours per week. Daily schedule and UK/Dubai-time overlap to be announced.

Hiring entity: The London Wellness Clinic Ltd.

Engagement: terms confirmed before an offer.

Reports to: Sofian Youssef and Omar.

Start date: to be confirmed.

The role

Your main focus is larger corporate wellness deals: executive health, staff health, memberships and packages. You will develop corporate relationships, follow up proposals and chase contracts through to a closed sale. This is not primarily a small individual-booking role for services such as PRP or GP appointments. Wai software sales also form part of the role, with approved material for each offering. You will speak with corporate decision makers and relevant clinic decision makers. This is a fully remote commercial role, not a clinical role.

Earnings

Base pay: R7,700 per month, plus 5% sales commission. There is no sales quota. You will sell Wai software alongside The Wellness memberships and larger packages. Commission applies to any closed sale and is not guaranteed; we do not promise a particular level of earnings. Final terms must meet the mandatory pay protections for the lawful engagement arrangement in your country before an offer.

Training and lead support

Your first one to two weeks focus on learning the approved scripts, practising calls, understanding the offerings and learning which discovery questions to ask. You will then receive a lead list and begin calling prospects, with feedback from Sofian and Omar. Training is paid.

What you will do

• Work through provided leads, research the prospect and make relevant calls to the UK and Dubai.
• Understand corporate executive/staff-health needs or the clinic's software needs, qualify fit and explain the approved package, membership or software.
• Run phone or video sales conversations and demonstrations appropriate to your training and role.
• Manage corporate proposals, contract follow-up and next steps through to close; ask for the sale without pressure or invented urgency.
• Keep lead status, contact preferences, commitments and outcomes accurate in the CRM.
• Use only current approved pricing, terms and product claims. Do not promise unapproved discounts, features or health outcomes.
• Refer clinical suitability, treatment choices and medical questions to a clinician. No clinical decision is made by the sales representative.
• Hand new customers to the right onboarding or concierge colleague with a clear record of what was agreed.
• Join call reviews and improve how you research, listen, ask questions and follow through.

What we are looking for

• Excellent spoken and written English and confidence speaking with UK and Dubai prospects.
• Relevant B2B sales, prospecting, corporate account or relationship-management experience.
• Clear listening, organisation, resilience and comfort with phone/video conversations and CRM tools.
• Willingness to learn two offerings, follow training and respond to coaching.
• Honest communication, careful handling of confidential information and respect for clinical boundaries.
• A suitable remote workspace and reliable connectivity.
• Experience in software, payments, memberships or private-client services is useful.
• Complete our culture assessment at https://thewellnesslondon.com/culture-assessment. Use the same name and email you will use for your application so we can match both steps.
• Create an account or sign in on the job platform where you found this advert, then apply with your CV. Where the platform permits email applications, send your CV with the role title in the subject. Include a short example of your relevant sales experience without sharing confidential client information.
• A culture assessment score of 80% or above is required to proceed to screening. Applicants who pass screening will be invited to interview.
• The proposed interview includes a coached mock discovery call using fictional information, so we can see how you listen, ask questions and respond to feedback.

For an adjustment to the application process, contact.