Job Summary
MsosiExpress is looking for a highly organised, proactive and detail-oriented Dispatch Coordinator to manage and coordinate daily delivery dispatch operations.
The successful candidate will be responsible for assigning orders to available delivery riders, monitoring order progress, coordinating restaurant preparation and ensuring that customer orders are collected and delivered efficiently.
The role requires someone who can make quick operational decisions, manage multiple delivery requests simultaneously and maintain effective communication with restaurants, riders and customers.
Key Responsibilities
- Receive, monitor and coordinate incoming customer orders through the MsosiExpress platform.
- Assign delivery orders to available riders based on location, availability, delivery distance and operational priorities.
- Monitor rider assignments, order acceptance, restaurant preparation, collection and delivery progress.
- Coordinate with restaurant partners to ensure orders are prepared and ready for collection within expected timelines.
- Track active deliveries and proactively identify potential delays or dispatch challenges.
- Communicate with riders to provide delivery instructions, collection details and customer information where authorised.
- Handle rider unavailability, rejected assignments, reassignment requests and other dispatch-related issues.
- Monitor delivery performance and ensure orders are completed within established service-level targets.
- Coordinate with customer support to resolve delivery delays, failed deliveries and order-related complaints.
- Maintain accurate dispatch records, delivery logs and operational reports.
- Monitor rider attendance, availability and operational readiness.
- Escalate serious operational incidents to the Operations Supervisor or relevant management.
- Identify opportunities to improve rider allocation, dispatch efficiency and delivery turnaround times.
- Ensure compliance with company delivery procedures, customer service standards and operational policies.
Qualifications and Experience
- Minimum a Diploma in Logistics and Supply Chain Management, Business Administration, Transport Management, Operations Management or a related field.
- At least 1–2 years of experience in dispatch operations, logistics coordination, fleet management, courier services or delivery operations.
- Experience working with food delivery platforms, e-commerce businesses or transportation companies will be an added advantage.
- Basic computer literacy and proficiency in Microsoft Excel or Google Sheets.
- Familiarity with GPS navigation, digital maps and mobile applications.
- Experience using order management, dispatch management or fleet tracking systems is an advantage.
Required Skills and Competencies
- Excellent coordination and organisational skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple orders and competing priorities.
- Quick decision-making and problem-solving abilities.
- Good understanding of delivery logistics and geographical navigation.
- Strong attention to detail and accuracy.
- Ability to remain calm and effective under pressure.
- Customer-focused attitude and professional conduct.
- High levels of accountability, reliability and integrity.
- Ability to work flexible shifts, including weekends and public holidays when required.
Key Performance Indicators (KPIs)
The successful candidate will be evaluated based on:
- Dispatch Efficiency: Time taken to assign orders to available riders.
- Rider Allocation Accuracy: Percentage of orders assigned appropriately.
- Order Fulfilment Rate: Percentage of assigned orders successfully completed.
- Delivery Timeliness: Percentage of deliveries completed within the agreed delivery window.
- Order Cancellation Rate: Reduction in cancellations resulting from dispatch failures.
- Issue Resolution: Speed and effectiveness in resolving delivery-related problems.
- Reporting Accuracy: Completeness and accuracy of daily dispatch records.
What We Offer
- An opportunity to work in a growing technology-driven company.
- Exposure to modern food delivery and logistics operations.
- Professional development and opportunities for career growth.
- A performance-oriented working environment.
- The opportunity to contribute to the development of Tanzania's digital delivery ecosystem.
Application Instructions
Interested and qualified candidates should submit their updated CV, a brief cover letter and relevant academic or professional qualifications through Saplic or MsosiExpress Carrer link
Application Deadline: 07/11/2026
Work Location: Dar es Salaam, Tanzania.
Only shortlisted candidates will be contacted.
MsosiExpress is an equal-opportunity employer committed to building a professional, accountable and results-driven team.