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Accounts Receivable Team Lead

Industry: Logistics

Job Category: Finance & Accounting

Work Setup: To be announced

Location: To be announced

Job Description

We are looking for an experienced Accounts Receivable Team Lead to oversee and manage the Accounts Receivable (AR) team and ensure efficient collection processes, accurate financial records, and timely processing of customer payments. The successful candidate will be responsible for supervising daily AR operations, monitoring team performance, and ensuring compliance with company financial policies and procedures.

Key Responsibilities

• Lead, supervise, and manage the daily operations of the Accounts Receivable team.
• Oversee invoicing, payment monitoring, account reconciliation, and collection activities.
• Ensure timely and accurate processing of customer payments and outstanding balances.
• Monitor accounts receivable aging reports and follow up on overdue accounts.
• Manage team performance, productivity, and operational targets.
• Identify process improvements to enhance AR efficiency and accuracy.
• Coordinate with internal departments and clients to resolve billing and payment discrepancies.
• Prepare and present AR reports and operational updates to management.
• Ensure accurate financial documentation and compliance with company policies.

QUALIFICATIONS:

Graduate of Bachelor's Degree

at least 3 years of AR Team management experience

Must have direct experience using SAP ERP/Business One

Good communications skills

open to any industries

Job Summary

We are looking for a customer-focused and service-oriented Customer Service Representative (CSR) to handle customer inquiries, provide assistance, and resolve concerns through phone calls, emails, or chat.

The ideal candidate should have good communication skills, a positive attitude, and the ability to deliver excellent customer service while meeting company performance standards

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries regarding products, services, accounts, and transactions.
• Provide accurate information and effective solutions to customer concerns.
• Resolve complaints and escalate complex issues to the appropriate department when necessary.
• Document customer interactions, concerns, and resolutions in the system.
• Maintain a high level of customer satisfaction and service quality.
• Meet performance targets, including productivity, attendance, quality, and customer satisfaction.
• Follow company policies, procedures, and data privacy guidelines.

Qualifications

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate.
• College Graduates With or without Bpo experience
• College graduates, undergraduates, and fresh graduates are welcome depending on account requirements.
• With or without BPO experience (depending on the account).
• Good verbal and written communication skills.
• Basic computer literacy and navigation skills.
• Customer-oriented with good problem-solving abilities.
• Willing to work onsite and follow a shifting schedule.
• Can work on weekends and holidays, when required.