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Summary

Two data center security operation BPOs are required in Johor Malaysia. This role will provide

services to cover security operation related work in ByteDance data center, including foot

patrols, complete forms, reporting, safety escalations, call-outs and response to incidents and

safety events.

Scope of Work (SOW)

• Work in customer’s leased or owned Data centers, Customer operated Warehouse spaces,

and other areas as designated, providing on site Security support.

• Hands-on involvement for assigned data center activities such as: conducting daily site

walks, diagnosing security hardware issues and reporting findings for immediate escalation.

• Conduct inspections via provided forms of Critical spaces within the Data Center, including

Data Halls, Storage Rooms, loading docs, and other areas as assigned.

• Support security & safety incidents as a first responder, documenting findings and providing

written reports.

• Support high value/high priority rack moves and deployments, as a security over viewer.
• Participates in the site safety compliance program by reporting violations.
• Participating in physical audits for data center infrastructure.
• Serve as primary responder for security related incidents at site.
• Participate in developing site related processes & standard operating procedures (SOPs)
• 100% onsite support with no remote work

Qualifications

• Ability to work with multiple cross functional teams such as Data Center Operations,

Logistics, Safety, XOC, etc. Follow specific task instructions and provide necessary reporting.

• Ability to flex schedule as needed, including ability to work weekends, nights, holidays, as

needed.

• Working knowledge or experience operating in a Data Center environment.
• Experience in report writing and incident response ;
• Strong troubleshooting and communication skills to be able to analyze hardware and

software problems; research and resolve complex issues; and interface with customers,

manufacturers, and technical support staff.

• Ability to travel between assigned locations, including Data Centers, Warehouses, etc. as

needed.

• Valid driver's license, with reliable transportation.
• Ability to stand or walk for extended periods of time with minimum rest or breaks.
• Experience with Security Device functions, such as card readers, cameras, etc.
• Strong written and spoken communication skills.
• Experience with Incident Command Structure, specifically tier 1 responder.
• Proficient in Office Suite. - Trained or willing to be CPR certified.
• Previous Security and/or Safety experience desired.
• Knowledge of Data center Safety and Security practices.
• COLO experience desired.

We are looking for a dedicated and hands-on Field Engineer to join our Network Infrastructure team. This role involves conducting on-site network audits, supervising vendor works, and ensuring compliance with technical and safety standards. You will work closely with internal teams, clients, and external vendors (data center providers, ISPs, and cabling partners) to maintain and improve network infrastructure reliability.

Key Responsibilities:

• Conduct regular audits and inspections of network infrastructure and service partners.

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• Supervise data hall build-outs, ISP commissioning, and dark fiber deployments.

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• Perform route audits, network troubleshooting, and maintenance activities.

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• Manage vendor operations, access coordination, and site supervision.

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• Support hardware installation, relocation, and replacement (IMAC).

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• Handle RMA inventory, spare parts, and tools management.

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• Prepare detailed reports on site activities, inspections, and improvement actions.

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• Ensure compliance with company safety, technical, and quality standards.

Diploma or Degree in Telecommunications, Networking, Electrical Engineering, or related technical field.

Minimum 2 years of experience in structured cabling, ISP installation, or telecom fieldwork.

Knowledge of fiber optics, OTDR testing, and copper certification tools is an advantage.

Proficient in using cabling tools (crimpers, splicers, testers, punch-down tools).

Ability to read and interpret technical drawings and wiring diagrams.

Strong understanding of structured cabling standards and metro connectivity.

Good communication, coordination, and vendor management skills.

Independent, analytical, and able to work in field environments.

Physically fit and comfortable working outdoors (exposure to weather, dust, uneven terrain).

Valid driving license and own transport (to be based at Jakarta Indonesia & Central Singapore)

Preferred (for Senior Roles):

Team leadership and coordination experience.

Ability to mentor junior engineers and support project delivery.

Environmental, Health & Safety Operations

• Implement and maintain Environmental, Health & Safety (EHS) policies, procedures, and best practices for Data Centre operations.
• Ensure compliance with Malaysian regulatory requirements including DOSH, DOE, CIDB, and other applicable legislation.
• Conduct routine site inspections, Daily Site Walks, workplace audits, and GACE assessments to identify hazards and improve workplace safety.
• Perform safety inspections and recommend corrective and preventive actions.

Incident Management & Compliance

• Investigate workplace incidents, accidents, and near misses to identify root causes and implement corrective actions.
• Prepare incident reports, Root Cause Analysis (RCA), and regulatory documentation within required service level agreements.
• Escalate unsafe acts or unsafe conditions promptly according to established response timelines.
• Maintain accurate EHS records, inspection reports, audit findings, and compliance documentation.

Training & Safety Culture

• Deliver EHS induction programs, toolbox talks, safety awareness sessions, and emergency response training.
• Promote the proper use of Personal Protective Equipment (PPE) and safe work practices.
• Foster a proactive safety culture through continuous communication, engagement, and employee awareness initiatives.

Environmental & Sustainability

• Monitor environmental performance including:
• Indoor Air Quality (IAQ)
• Noise levels
• Energy efficiency
• Water usage
• Waste management
• Recommend initiatives to improve environmental sustainability and operational performance.

Emergency Response & Risk Management

• Support emergency preparedness planning, evacuation drills, and emergency response procedures.
• Coordinate safety responses during incidents and high-priority events.
• Ensure timely communication with internal stakeholders and emergency response teams.

Stakeholder Coordination

• Collaborate with facility managers, engineering teams, contractors, clients, and government authorities on EHS matters.
• Support audits conducted by customers, regulatory bodies, and external consultants.
• Provide recommendations to continuously improve workplace safety and operational efficiency.

Job Requirements

Qualifications

• Bachelor's Degree in Environmental Science, Occupational Safety & Health, Engineering, or a related discipline.
• Registered Safety & Health Officer (SHO) with DOSH is mandatory.

Experience

• Minimum 3–5 years of experience in Environmental, Health & Safety management.
• Prior experience supporting Data Centre, mission-critical facilities, or industrial operations is required.
• Experience conducting workplace inspections, audits, incident investigations, and regulatory compliance activities.

Technical Knowledge

• Strong knowledge of Malaysian EHS legislation and regulatory requirements (DOSH, DOE, CIDB).
• Familiarity with:
• Risk Assessment
• GACE Assessment
• Safety Audits
• Incident Investigation
• Emergency Response Planning
• Environmental Monitoring
• Understanding of Data Centre operations and critical infrastructure is an added advantage.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent report writing and documentation skills.
• Strong communication and stakeholder management abilities.
• Able to influence and promote a positive safety culture.
• Good presentation and training facilitation skills.
• Proficient in Microsoft Office applications.
• Experience using EHS management systems or reporting software is an advantage.
• Able to work independently while managing multiple priorities.

Service Level Expectations

The successful candidate will be expected to meet operational service standards including:

• Conduct daily Data Centre site inspections according to schedule.
• Complete daily inspection reports before the end of each shift.
• Escalate safety hazards within 20 minutes of identification.
• Respond to Priority 0 & Priority 1 incidents immediately or within 20 minutes.
• Respond to Priority 2 & Priority 3 incidents within 1 hour.
• Submit incident reports and Root Cause Analysis (RCA) within required timelines.

Perform hardware support and maintenance — installations, moves, adds, and changes (IMAC).

Handle IT equipment decommissioning, including servers, storage, and networking devices.

Conduct media management — secure HDD/SSD destruction and disposal.

Manage structured cabling tasks, including connecting and disconnecting patch cables.

Perform hardware break-fix support — replace or reseat HDDs, memory, mainboards, SFP modules, and related components.

Conduct regular physical and visual inspections of equipment and facility conditions.

Provide on-site support during scheduled maintenance and change activities.

Troubleshoot IT and network hardware issues in collaboration with technical teams.

Maintain and track inventory of RMA parts, cold spares, and tools.

Coordinate and supervise vendor activities, including access control and site escorting.

Support POP site operations and provide on-call standby assistance as needed.

Prepare accurate and timely reports on operational activities, incidents, and improvements.

Adhere to all safety, security, and operational compliance standards.

Perform other related duties as assigned to ensure smooth data center operations.

Job Requirements

Good understanding of structured cabling systems, patching standards, and hardware installations.

Hands-on experience in IT hardware support, troubleshooting, and component replacement.

Strong sense of urgency and ability to respond effectively to incidents.

Familiar with incident and change management processes.

Experience in large-scale or critical environments is an advantage.

Fresh graduates with relevant technical knowledge are encouraged to apply.

Job Description

The Data Center Logistics will work in the warehouse/distribution center in IDC and handle

computer assets and peripherals. Typical duties include

• Receiving, processing, and unpacking goods, signing for packages, preparing computer kits

for distribution, updating inventory records, counting boxes, and reporting on and basic

troubleshooting of defective goods.

• Uses and operates manual and electronic documents, files, and records (shipping accounts,

bar-coding, inventory, monthly inventory reporting, electronic delivery logs, incoming

shipments, etc.) to properly document activities, provide material and reliable resource

information.

• Utilizes asset management tools such as bar code scanners to perform inventories.
• Provides outstanding customer service by maintaining attention to detail, completing

assigned work in a timely manner, and maintaining an efficient and effective work

environment.

• Performs other related duties as assigned to ensure the efficient and effective functioning of

the Asset Management Team. Maintains a detailed and accurate log of all items shipped,

received, or moved within the area of responsibility.

• Receive goods at datacenter
• Managing on-site assets

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Job Requirement

Good communication skills and strong learning skills.

Proficient with Microsoft Excel

Oversee and manage data center facility operations within the assigned region.

Conduct regular physical and visual inspections of mechanical and electrical systems.

Collaborate with Facility Managers to develop procedures and risk assessments for site operations.

Liaise with data center providers for mechanical, electrical, and HVAC maintenance services.

Review and track maintenance schedules, MOPs (Method of Procedure), and risk assessments.

Manage and record maintenance activities, change requests, and related documentation.

Job Requirements

• Good understanding of electrical, mechanical, HVAC, and fire protection systems.

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• Strong analytical and problem-solving skills with the ability to respond quickly during critical events.

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• Experience working in a large-scale or critical environment is an advantage.

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• Knowledge of change management and incident response processes.

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• Ability to work independently and communicate effectively with internal and external stakeholders.

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• Agile mindset, proactive attitude, and willingness to learn.

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We are looking for an experienced Data Centre Project Manager to oversee the full lifecycle of data centre BPO operations and ensure smooth, efficient, and reliable 24-hour operations.

The role will involve managing project schedules, resources, budgets, manpower, and key stakeholders while working closely with international clients, corporate management, local technical teams, and relevant Malaysian authorities. The ideal candidate should have strong project management experience in data centre or other mission-critical environments, together with a solid understanding of critical data centre infrastructure.

Key Responsibilities

• Project Execution – Manage and oversee the full lifecycle of data centre BPO operations, ensuring projects are delivered smoothly and according to agreed objectives.
• Schedule & Budget Control – Develop and maintain master project schedules, plan resources, monitor project costs, and ensure effective budget control.
• Stakeholder Management – Act as the key point of contact for international clients, corporate executives, and local data centre technical teams.
• Regulatory & Compliance Coordination – Coordinate with relevant Malaysian government agencies and authorities when required to ensure operational and regulatory requirements are met.
• Manpower Management – Plan manpower requirements, support recruitment and team building, and ensure sufficient staffing for efficient 24-hour data centre operations.
• Team & Operational Coordination – Coordinate across different teams and functions to ensure smooth daily operations, timely issue resolution, and effective project execution.
• Project Performance Monitoring – Monitor project progress, identify potential issues, and work with relevant stakeholders to implement appropriate solutions.

Bachelor's Degree in Electrical Engineering, Business Administration, Information Technology Management, Computer Science, or a related technical discipline.

Minimum 5–8 years of project management experience, with at least 3 years of experience in data centre or other mission-critical environments.

Strong understanding of critical data centre infrastructure, including high-voltage power distribution, UPS systems, backup generators, chillers, cooling systems, BMS, and EPMS.

Fluent in English, Mandarin Chinese, and Bahasa Melayu, both written and spoken.

Strong project planning, coordination, resource management, and problem-solving skills.

Excellent negotiation, conflict resolution, stakeholder management, and cross-cultural communication skills.

Strong leadership and team-building capabilities, with the ability to manage teams supporting 24-hour data centre operations.

Able to work with international clients, senior management, technical teams, and external stakeholders.

Willing to work in a fast-paced and mission-critical environment.

Service Summary

This service provides end-to-end management, maintenance, and support for global physical security systems and their underlying infrastructure. It ensures the reliability, security, and consistent deployment of critical security platforms across data centers and edge sites, with cross-functional collaboration to meet stakeholder needs.

Core Service Requirements

• Physical Security Platform Management • Administration and support for: ◦ ◦ ◦ CCTV/Video ManagementSystems(Genetec,Avigilon, Axis) Access Control Systems (Lenel, Genetec) KeyManagementPlatforms(Traka)

Preferred Qualifications:

• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, ITIL).
• Experience with cloud-based applications and systems.
• Have good problem analysis and problem solving skills, can quickly locate and solve complex technical problems. Have strong learning ability and self-motivation, can grasp new technologies and tools in a timely manner, and adapt to the ever-changing technical environment. Have good communication skills and teamwork spirit, can effectively communicate with personnel from different departments, and provide high-quality technical support services. Work conscientiously and responsibly, pay attention to details, have a strong sense of responsibility and service, and can work efficiently under pressure.

Working Conditions:

• Work schedule： Full-time, 9 AM – 6 PM, Monday to Friday
• Occasional on-call or after-hours support may be required.

Job Summary:

We are seeking a detail-oriented and proactive Help-desk Engineer to join our IT team. In this role, you will provide technical support to end-users, resolve IT issues, and ensure the smooth operation of hardware, software, and networks. The ideal candidate will have excellent problem-solving skills, a strong understanding of IT systems, and a customer-first attitude.

Key Responsibilities:

• Provide first-line support to users experiencing hardware, software, and network issues.
• Diagnose and troubleshoot technical issues remotely or on-site, using diagnostic tools and knowledge of company systems..
• Respond to help-desk tickets and service requests, ensuring timely resolution and high-quality service.
• Document and track technical issues, solutions, and procedures in a knowledge base.
• Collaborate with other IT staff and departments to identify and address technical challenges.
• Responsible for the daily maintenance, troubleshooting and rapid repair of customer computers, servers, printers, scanners, projectors and other desktop equipment and peripheral facilities to ensure the normal operation of equipment and a stable office environment.
• Responsible for the installation, configuration, upgrade and technical support of office software (such as Office suites, PDF editors, etc.) and business system clients, and promptly resolve problems encountered during the use of software.
• Assist in maintaining desktop operating systems such as Windows and macOS, including system updates, patch management, security policy configuration, etc., to ensure the security and stability of the operating system. Participate in the company's domain environment management, responsible for user account creation, permission allocation, password reset, etc., to ensure that users can access company resources normally, and handle account-related issues in a timely manner.
• Cooperate with network engineers to handle desktop network connection issues, such as network troubleshooting, IP address configuration, wireless network settings, etc., to ensure normal network access for employees. Assist in basic maintenance and monitoring of network equipment (such as switches and routers), and promptly detect and report network anomalies.
• Document and knowledge management
• Write and maintain technical documents related to desktop operation and maintenance, such as operation manuals, troubleshooting procedures, maintenance records, etc. Organize solutions to common problems, establish a knowledge base, provide technical support references for team members, and improve the overall technical level.
• Assist with IT asset management, including inventory tracking of hardware and software.

Qualifications:

• English & Chinese reading/writing/listing/speaking required.
• Proven experience as a Help-desk Technician, Support Engineer, or similar IT support role.
• Educational background: Bachelor degree or above in Computer Science, Information Engineering or other related majors.
• Work experience: About 3 years of experience in desktop operation and maintenance, familiar with common troubleshooting of desktop devices and office software.
• Strong knowledge of Windows and macOS operating systems.
• Experience with troubleshooting hardware, software, and networking issues.
• Familiarity with IT ticketing systems and remote desktop tools.
• Basic understanding of networking concepts (TCP/IP, DNS, VPN, etc.).
• Excellent communication and interpersonal skills to interact effectively with users.
• Strong problem-solving skills and the ability to work independently.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Active Directory, Office 365, and/or other common business software.

Preferred Qualifications:

• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, ITIL).
• Experience with cloud-based applications and systems.
• Have good problem analysis and problem solving skills, can quickly locate and solve complex technical problems. Have strong learning ability and self-motivation, can grasp new technologies and tools in a timely manner, and adapt to the ever-changing technical environment. Have good communication skills and teamwork spirit, can effectively communicate with personnel from different departments, and provide high-quality technical support services. Work conscientiously and responsibly, pay attention to details, have a strong sense of responsibility and service, and can work efficiently under pressure.

Working Conditions:

• Work schedule： Full-time, 9 AM – 6 PM, 12PM-9PM, 9PM-5AM 5DAYS/weekly
• Occasional on-call or after-hours support may be required.