Responsibilities:

Team & Workflow Management:

• Supervise daily activities of mechanics, technicians, and support staff
  
• Assign jobs based on each mechanic’s strength and skill set
  
• Create daily duty roster and ensure proper manpower coverage
  
• Ensure smooth workflow to avoid idleness and delays in the workshop
  
• Conduct daily morning huddle with MD to align on vehicles scheduled to go out and coordinate new vehicles coming into the workshop every day
  

Technical & Quality Control:

• Assist assigned mechanics with vehicle diagnosis
• Be directly involved in complex diagnostics with the technician
• Ensure all repairs and diagnostics meet manufacturer and company standards
• Conduct final quality checks and road tests before vehicle release
• Sign off all job cards completed by mechanics and service advisors before release

Operations & Compliance:

• Ensure all pre and post-checks on job cards are done and properly ticked by Service Advisors with a qualified technician
• Enforce workshop safety, cleanliness, 5S, and PPE compliance
• Ensure proper use, maintenance, and calibration of workshop tools and equipment
• Schedule preventive maintenance for all workshop equipment

Inventory, Cost & Reporting:

• Manage workshop tools, equipment, and inventory of spare parts/consumables
  
• Minimize wastage and ensure correct parts are used for each job
  
• Prepare cost estimates and submit daily/weekly progress reports to management
  
• Track technician productivity, turnaround time, and first-time-fix rate

Customer & Training:

• Liaise with Service Advisors on customer complaints, job updates, and technical issues
  
• Handle technical customer escalations professionally
  
• Train and mentor junior technicians
  
• Conduct weekly toolbox talks on safety and technical topics

Requirements:

• Minimum qualification of a BSC
• 1 year of previous experience in a similar role